Senior Manager (Clinical Support Operations)

NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD seeks a senior operations professional to provide day-to-day support for NSOC at NNI@TTSH. You will plan, coordinate and evaluate operational activities and lead a team of PSAs to maintain high service quality for patients.

You will collaborate with multiple departments to implement sound work plans, best practices and efficient processes aligned with the clinic's strategic objectives.

Qualifications

• 8+ years of relevant experience, including at least 2 years in a managerial role
• Experience in clinical operations in a hospital or institution
• Strong analytical, supervisory and interpersonal skills
• Ability to exercise initiative, handle pressure and work independently in a fast-paced environment
• Motivated and results-oriented with focus on service excellence in patient care

Responsibilities

• Provide day-to-day operational support to the Neuroscience Specialist Outpatient Clinic (NSOC) at NNI@TTSH
• Plan, coordinate and evaluate operational activities within the specialist clinic
• Lead the PSA team in delivering consistently excellent service quality to patients
• Collaborate with other departments to implement strategic work plans and best practices

Skills

Analytical skills

Supervisory skills

Interpersonal skills

Multi-tasking

Initiative

Education

Recognized degree

Job description

You will provide day-to-day operational support to the Neuroscience Specialist Outpatient Clinic (NSOC) at NNI@TTSH, including managing improvement processes and projects undertaken by the departments. In addition, you will also support the Senior Assistant Director, Clinical Support Operations, as well as Deputy Head, NSOC and key leadership in COO’s office in delivering high standards of efficiency, service and quality patient care in alignment with the strategic objectives of NNI.

You will have the opportunity to plan, coordinate and evaluate the operational activities within our specialist clinic, and lead your team of PSAs in delivering consistently excellent service quality to patients. You will collaborate closely with other departments to put in place strategically sound work plans, best practices and ensure efficient processes for the clinic.

Requirement:

• Recognized degree with at least 8 years' relevant working experience of which at least 2 years’ in a managerial experience, preferably in the healthcare industry
• Have experience in clinical operations in a hospital or institution
• Possess strong analytical, supervisory and interpersonal skills
• Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment
• Motivated, results-oriented and focused on the service excellence aspect of patient care