Senior Luxury Retail Customer Service Supervisor: Lead

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 81,000 - 97,000; Full time

Benefits offered by this job

Attractive allowances

Commission

Performance incentives

Job summary

HRNET VENTURES PTE. LTD. is seeking a Luxury Retail Customer Service Supervisor to lead a premium service team at MBS. The role emphasizes exceptional customer experience, professional presence, and strong service standards in a luxury retail setting.

The ideal candidate brings extensive frontline leadership, excellent communication, and a track record in service recovery. This position offers an attractive base salary with allowances and performance incentives.

Qualifications

• Around 8–10 years of relevant customer service, premium hospitality or cabin crew experience.
• Prior team-leading, supervisory or senior service experience preferred.
• Strong experience in complaint management and service recovery.
• Excellent communication, interpersonal and customer engagement skills.
• Professional presentation with strong service etiquette.

Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment
• Supervise and support the customer service team in maintaining high service standards
• Handle customer feedback, enquiries, and complaints professionally and tactfully
• Manage complex service situations and provide effective service recovery
• Lead by example in professional grooming, communication, and customer engagement
• Coach and guide team members to continuously improve service quality
• Work closely with internal teams to ensure a seamless customer journey

Skills

Team leadership

Complaint management

Customer engagement

Communication skills

Professional grooming

Job description

HRNET VENTURES PTE. LTD. is seeking a Luxury Retail Customer Service Supervisor to lead a premium service team at MBS. The role emphasizes exceptional customer experience, professional presence, and strong service standards in a luxury retail setting.

The ideal candidate brings extensive frontline leadership, excellent communication, and a track record in service recovery. This position offers an attractive base salary with allowances and performance incentives.