Luxury Retail CS Supervisor: Leadership & Rewards

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 7,200 - 10,000; Full time

Benefits offered by this job

Attractive allowances

Commission

Performance-based bonus

Job summary

HRNET VENTURES PTE. LTD. invites applications for a Luxury Retail Customer Service Supervisor based in Singapore. The role requires leading a team to deliver personalised luxury service, while maintaining premium standards and grooming. A strong background in customer service and hospitality is essential.

The position offers an attractive base salary with allowances, commission, and performance-based incentives as part of the total package. Rostered retail hours apply, location at MBS.

Qualifications

• 8–10 years of relevant customer service, premium hospitality or cabin crew experience.
• Prior team-leading, supervisory or senior service experience preferred.
• Strong experience in complaint management and service recovery.
• Excellent communication, interpersonal and customer engagement skills.
• Professional presentation with strong service etiquette.

Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment.
• Supervise and support the customer service team in maintaining high service standards.
• Handle customer feedback, enquiries, and complaints professionally and tactfully.
• Manage complex service situations and provide effective service recovery.
• Lead by example in professional grooming, communication, and customer engagement.
• Coach and guide team members to continuously improve service quality.
• Work closely with internal teams to ensure a seamless customer journey.

Skills

Customer service leadership

Premium hospitality experience

Team supervision

Complaint handling

Job description

HRNET VENTURES PTE. LTD. invites applications for a Luxury Retail Customer Service Supervisor based in Singapore. The role requires leading a team to deliver personalised luxury service, while maintaining premium standards and grooming. A strong background in customer service and hospitality is essential.

The position offers an attractive base salary with allowances, commission, and performance-based incentives as part of the total package. Rostered retail hours apply, location at MBS.