Luxury Retail Service Supervisor: Lead Elite Team

HRNET VENTURES PTE. LTD.

Singapore

On-site

SGD 81,000 - 97,000

Full time

13 days ago

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Job summary

HRNET VENTURES PTE. LTD. seeks a Luxury Retail Customer Service Supervisor to lead a premium service team at Marina Bay Sands, upholding exceptional standards and delivering personalised experiences in a luxury retail setting.

The role requires 8–10 years of relevant customer service or premium hospitality experience, with strong leadership and coaching abilities. It offers a lucrative package with allowances and a monthly salary up to 8,000 SGD, plus potential to earn over 10,000 SGD gross, in

Qualifications

8–10 years of relevant customer service, premium hospitality or cabin crew experience
team-leading, supervisory or senior service experience
strong complaint management and service recovery
excellent communication and customer engagement skills
professional presentation with strong service etiquette
lead and coach a customer-facing team

Responsibilities

Deliver an exceptional and personalised customer experience in a luxury retail environment
Supervise and support the customer service team in maintaining high service standards
Handle customer feedback, enquiries, and complaints professionally and tactfully
Manage complex service situations and provide effective service recovery
Lead by example in grooming, communication, and customer engagement
Coach and guide team members to improve service quality
Work with internal teams to ensure a seamless customer journey