Luxury Retail Customer Service Supervisor | $8k Basic

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 81,000 - 97,000; Full time

Benefits offered by this job

Attractive allowances

Commission

Performance incentives

Job summary

HRNET VENTURES PTE. LTD. is seeking a Luxury Retail Customer Service Supervisor to lead a premium service team at MBS. The role emphasizes exceptional customer experience, professional presence, and strong service standards in a luxury retail setting.

The ideal candidate brings extensive frontline leadership, excellent communication, and a track record in service recovery. This position offers an attractive base salary with allowances and performance incentives.

Qualifications

• Around 8–10 years of relevant customer service, premium hospitality or cabin crew experience.
• Prior team-leading, supervisory or senior service experience preferred.
• Strong experience in complaint management and service recovery.
• Excellent communication, interpersonal and customer engagement skills.
• Professional presentation with strong service etiquette.

Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment
• Supervise and support the customer service team in maintaining high service standards
• Handle customer feedback, enquiries, and complaints professionally and tactfully
• Manage complex service situations and provide effective service recovery
• Lead by example in professional grooming, communication, and customer engagement
• Coach and guide team members to continuously improve service quality
• Work closely with internal teams to ensure a seamless customer journey

Skills

Team leadership

Complaint management

Customer engagement

Communication skills

Professional grooming

Job description

Luxury Retail Customer Service Supervisor | $8k Basic

Ready to bring your premium service experience into the luxury retail industry? We are looking for an experienced Customer Service Supervisor with strong leadership, exceptional service standards, and outstanding professional presence.

Location: MBS
Basic Salary: Up to $8,000
Total Package: Attractive allowances + Commission + Performance
Working Hours: Retail hours / rostered schedule

Key Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment
• Supervise and support the customer service team in maintaining high service standards
• Handle customer feedback, enquiries, and complaints professionally and tactfully
• Manage complex service situations and provide effective service recovery
• Lead by example in professional grooming, communication, and customer engagement
• Coach and guide team members to continuously improve service quality
• Work closely with internal teams to ensure a seamless customer journey

What We're Looking For

• Around 8–10 years of relevant customer service, premium hospitality or cabin crew experience
• Prior team-leading, supervisory or senior service experience preferred
• Strong experience in complaint management and service recovery
• Excellent communication, interpersonal and customer engagement skills
• Professional presentation with strong service etiquette
• Strong leadership skills with the ability to coach and support a customer-facing team
• Candidates will be assessed based on relevant experience, skills and suitability for the role

Why Join?

• Transition your premium hospitality experience into luxury retail
• Attractive remuneration package with allowances
• Potential to earn above $10,000 gross
• Supervisory-level opportunity in a premium customer service environment
• Opportunity to work with an established luxury brand