Senior IT Service Delivery & Project Manager

Optimum Solutions Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Optimum Solutions Pte Ltd is seeking a Senior IT Project Manager to oversee CSP/CPG production systems and ensure service continuity in Singapore. You will manage incidents, changes, and deployments, coordinate cross-functional teams, and drive improvements across governance, audits, and vendor performance.

The role requires experience with AWS/GCC cloud environments, security/compliance controls, and authentication/payments integrations, with PMP/CITPM certification preferred.

Qualifications

• Minimum of 5 years of IT project management and/or application operations experience.
• Experience managing mission-critical production systems with incidents, changes, service requests, deployments and recovery activities.
• Experience with internet-facing eServices and multi-upstream/downstream dependencies.
• Practical experience with AWS and/or GCC cloud environments, including coordination of infrastructure and production changes.
• Working knowledge of Singapore Government ICT policies, IM8 requirements, and security/compliance controls.
• Experience with IT/security audits and remediation.
• Experience with authentication integrations (Active Directory, Singpass, Corppass).
• Experience with payment gateway integrations (GIRO/PayNow) and providers (DBS, Stripe).
• Proven ability to manage full project lifecycle and vendor governance.
• Experience budgeting, quotations, and governance across competing priorities.
• Experience coordinating UAT, deployments, rollback planning, and post-implementation verification.
• PMP/CITPM certification is preferred.

Responsibilities

• Manage day-to-day operations of CSP/CPG production systems, including service availability and planned maintenance.
• Coordinate incident, problem, change, and service request management, ensuring timely closure within SLAs.
• Coordinate AWS/GCC hosting and infrastructure matters with technical teams and vendors.
• Drive business continuity and uptime to minimise unplanned downtime.
• Review vendor proposals, estimates, and deliverables to ensure fit-for-purpose and timely delivery.
• Plan and monitor budgets, quotations, and service requests, flagging variances early.
• Coordinate governance, service reviews, and performance escalations with vendors.
• Lead cross-functional delivery across application, infrastructure, security, and business teams; provide status reports and dashboards.
• Apply Agile and/or Waterfall delivery practices as appropriate.

Skills

IT project management

Incident management

Vendor management

Budget management

Stakeholder coordination

UAT coordination

Production deployments

Change management

Security/compliance awareness

PMP/CITPM

Education

PMP/CITPM certification

Tools

AWS

Active Directory

Singpass

Corppass

Stripe / payment gateways

GIRO payments

Job description

A. Critical Systems Operations & Service Continuity

• Manage the day-to-day operations of CSP/CPG production systems, including service availability, operational issues, planned maintenance activities, and coordination of recovery actions.
• Coordinate incident, problem, change, and service request management, ensuring issues are properly assigned, monitored, and driven to closure within the required SLAs.
• Manage system dependencies and downstream impacts across internet-facing eServices, coordinating relevant stakeholders to minimise service disruptions.
• Coordinate AWS/GCC hosting and infrastructure matters with the appropriate technical teams and vendors, covering areas such as capacity, access, monitoring, networking, and infrastructure changes.
• Drive business continuity and operational readiness to minimise unplanned downtime outside approved maintenance windows.
• Manage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, Change Requests (CRs), and Service Requests (SRs).
• Review, challenge, and validate vendor proposals, estimates, implementation approaches, and deliverables to ensure they are complete, fit for purpose, and delivered within the agreed scope, quality, and timeline.
• Plan and monitor project and operational budgets, expenditure, quotations, and service requests, identifying variances and escalating financial risks at an early stage.
• Coordinate contractual governance, service reviews, and performance escalations, including follow-up on outstanding vendor commitments and corrective actions.

C. Security, Audit & Compliance

• Coordinate security, compliance, and audit activities relating to CSP/CPG, including evidence gathering, preparation of responses, tracking of remediation actions, and closure of findings.
• Ensure that identified security vulnerabilities, access-control issues, configuration gaps, and other compliance findings are assigned to appropriate owners, monitored through completion, and escalated where necessary.
• Apply applicable Singapore Government ICT and IM8 requirements when planning and managing system changes and operational activities.

D. Project Delivery & Governance

• Develop and maintain project plans, schedules, dependencies, resource plans, risk registers, and issue logs for assigned initiatives.
• Lead cross-functional delivery across application teams, infrastructure/cloud teams, security teams, vendors, and business stakeholders.
• Coordinate requirements gathering, UAT, deployment, transition, and post-implementation activities, ensuring deliverables meet agreed scope, timeline, and quality expectations.
• Prepare project status reports, governance papers, management updates, and executive dashboards, clearly highlighting required decisions, major risks, issues, and recovery actions.
• Apply suitable Agile and/or Waterfall delivery practices based on the nature and complexity of the work.

E. Continuous Improvement & Operational Readiness

• Identify opportunities to improve operational processes, service quality, system resilience, monitoring, and vendor performance through data analysis, lessons learnt, and review of recurring issues.
• Proactively identify risks and dependencies before they impact production services, project milestones, or committed deliverables.
• Maintain current operational documentation, contact information, procedures, and escalation arrangements required for effective service management.

JOB REQUIREMENTS

A. Technical & Domain Experience

• Minimum of 5 years of experience in IT project management and/or application operations, preferably within the Singapore Government or public sector.
• Demonstrated experience managing mission-critical production systems, including incidents, changes, service requests, deployments, and recovery activities.
• Experience managing internet-facing eServices or similarly business-critical services involving multiple upstream and downstream dependencies.
• Practical experience working with AWS and/or GCC cloud environments, including coordination of infrastructure, access, networking, monitoring, and production changes.
• Working knowledge of Singapore Government ICT policies, IM8 requirements, and security/compliance controls, with practical experience coordinating remediation activities.
• Experience managing IT and/or security audits and driving findings from identification through remediation and closure.
• Experience with authentication and identity integrations, including Active Directory, Singpass, and/or Corppass.
• Experience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers, and payment methods such as GIRO and PayNow.
• Experience coordinating with financial institutions or payment gateway/service providers, such as DBS, Stripe, or equivalent providers, would be advantageous.
• Proven experience managing the full project lifecycle, including planning, implementation, testing, deployment, and transition into operations.
• Demonstrated vendor management experience, including SLA/KPI monitoring, contractual deliverables, CR/SR management, issue escalation, and performance governance.
• Proven ability to manage budgets, quotations, resource plans, and competing priorities while delivering agreed outcomes.
• Experience coordinating UAT, production deployments, rollback planning, and post-implementation verification.
• PMP, CITPM, or an equivalent recognised project management certification is preferred.