IT Project Manager

MAVENTREE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

MAVENTREE TECHNOLOGY PTE. LTD.

in Singapore seeks a senior IT operations and project delivery lead to manage CSP/CPG production systems, ensure service continuity and coordinate vendors, security, and compliance across multiple eServices. You will drive incident management, changes, budgets and governance, applying Agile or Waterfall where appropriate while coordinating with cloud teams on AWS/GCC hosting and production changes.

Qualifications

• Minimum 5 years of IT project management and/or application operations experience, preferably in government/public sector.
• Experience managing mission-critical production systems, including incidents, changes, service requests and recovery activities.
• Experience with internet-facing eServices or business-critical services with multiple dependencies.
• Practical experience with AWS and/or GCC cloud environments, including production changes.
• Knowledge of Singapore Government ICT policies and security/compliance controls.
• Experience with IT/security audits and remediation.
• Experience with authentication integrations (Active Directory, Singpass, Corppass) and payment gateway integrations.
• Experience coordinating with financial institutions or payment providers.

Responsibilities

• Own day-to-day operational management of CSP/CPG production systems, including availability, incidents, maintenance and recovery actions.
• Coordinate management of incidents, problems, changes and service requests, ensuring timely closure within SLAs.
• Manage dependencies across eServices and coordinate stakeholders to mitigate disruptions.
• Coordinate AWS/GCC hosting, capacity, access, monitoring, networking and infrastructure changes.
• Drive business continuity and operational readiness to prevent unplanned downtime.
• Plan and monitor budgets, expenditures, and service requests; identify variances and risks.
• Coordinate contractual governance, service reviews and performance escalations.
• Develop and maintain project plans and governance papers; apply Agile and/or Waterfall as appropriate.
• Identify opportunities for process improvement and maintain operational documentation.

Job description

Manage the day-to-day operations and delivery of the Common Services Provider (CSP) and Common Payment Gateway (CPG) systems supporting 10+ eServices, while coordinating vendors, technology, security, compliance and project activities to maintain service continuity, quality and timely delivery.

2. KEY RESPONSIBILITIES

A. Critical Systems Operations & Service Continuity

• Own day-to-day operational management of CSP/CPG production systems, including service availability, operational issues, planned maintenance and coordination of recovery actions.
• Coordinate management of incidents, problems, changes and service requests, ensuring issues are assigned, tracked and driven through to closure within stipulated SLAs.
• Manage dependencies and downstream impacts across internet-facing MOM eServices and coordinate stakeholders to mitigate service disruptions.
• Coordinate AWS/GCC hosting and infrastructure matters with relevant technical teams and vendors, including capacity, access, monitoring, networking and infrastructure changes.
• Drive business continuity and operational readiness, with the objective of preventing unplanned downtime outside approved maintenance periods.

B. Vendor, Contract & Financial Management

• Manage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, CRs and SRs.
• Challenge and validate vendor proposals, estimates, implementation approaches and deliverables to ensure they are complete, fit for purpose and delivered within agreed scope, quality and timeline.
• Plan and monitor project and operational budgets, expenditure, quotations and service requests; identify variances and upscale financial risks early.
• Coordinate contractual governance, service reviews and performance escalations, including follow-up on outstanding vendor commitments and corrective actions.

C. Security, Audit & Compliance

• Coordinate security, compliance and audit activities affecting CSP/CPG, including evidence collation, response preparation, remediation tracking and closure of findings.
• Ensure identified security vulnerabilities, access-control issues, configuration gaps and other compliance findings are assigned owners, tracked to completion and escalated where required.
• Apply relevant Singapore Government ICT and IM8 requirements in the planning and management of system changes and operational activities.

D. Project Delivery & Governance

• Develop and maintain project plans, schedules, dependencies, resource plans, risk registers and issue logs for assigned initiatives.
• Lead cross-functional delivery involving application teams, infrastructure/ cloud teams, security teams, vendors and business stakeholders.
• Coordinate requirements, UAT, deployment, transition and post-implementation activities, ensuring deliverables meet agreed scope, timeline and quality expectations.
• Prepare project status reports, governance papers, management updates and executive dashboards, highlighting decisions required, key risks, issues and recovery actions.
• Apply appropriate Agile and/or Waterfall practices according to the nature and complexity of the work.

E. Continuous Improvement & Operational Readiness

• Identify opportunities to improve operational processes, service quality, resilience, monitoring and vendor delivery through data, lessons learnt and analysis of recurring issues.
• Proactively identify risks and dependencies before they affect production services, project milestones or committed deliverables.
• Maintain up-to-date operational documentation, contacts, procedures and escalation arrangements required for effective service management.

3. JOB REQUIREMENTS

A. Technical & Domain Experience

• Minimum5 years of IT project management and/or application operations experience, preferably in the Singapore Government/public sector.
• Demonstrated experience managing mission-critical production systems, including operational incidents, changes, service requests, deployments and recovery activities.
• Experience managing internet-facing eServices or similarly business-critical services with multiple upstream/downstream dependencies.
• Practical experience with AWS and/or GCC cloud environments, including coordination of infrastructure, access, networking, monitoring and production changes.
• Working knowledge of Singapore Government ICT policies, IM8 requirements and security/compliance controls, with practical experience coordinating remediation.
• Experience managing IT/security audits and driving findings from identification through remediation and closure.
• Experience with authentication and identity integrations, such as Active Directory, Singpass and/or Corppass.
• Experience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers and payment methods such as GIRO and PayNow.
• Experience coordinating with financial institutions or payment gateway/servi