Senior IT Reliability & Problem Management Lead

DBS Bank Ltd; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

DBS Bank Ltd. is seeking a seasoned IT Service Management Lead to drive incident, problem and event management in a fast-paced banking environment in Singapore.

You will guide RCA efforts, implement preventive actions, and collaborate with cross-functional teams to sustain service reliability. The role demands deep ITIL knowledge, hands-on experience with ITSM and monitoring tools, and strong stakeholder communication.

Formación

• Degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT Service Management (ITSM) with focus on Incident, Problem, and Event Management.
• Deep understanding of ITIL frameworks; ITIL certifications are advantageous.
• Hands-on experience with ITSM platforms (ServiceNow) and monitoring tools (Splunk, AppDynamics, Geneos).
• Strong analytical, troubleshooting and decision-making skills.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced, 24/7 operational environment.

Responsabilidades

• Lead rapid recovery of high-priority incidents, minimizing business impact.
• Drive the ITSM lifecycle with RCA and preventive measures.
• Oversee Event Management, optimize monitoring and alert thresholds.
• Collaborate with cross-functional teams to maintain service stability.
• Define, monitor, and report on KPIs, SLAs and operational metrics.
• Facilitate post-incident reviews and prepare reports for leadership.
• Identify automation opportunities and continuous process improvement.

Conocimientos

ITSM

Incident Management

Problem Management

Event Management

ITIL

Stakeholder Management

Analytical Skills

Communication

Educación

Bachelor's degree in CS/IT

Herramientas

ServiceNow

Splunk

AppDynamics

Geneos

Descripción del empleo

DBS Bank Ltd. is seeking a seasoned IT Service Management Lead to drive incident, problem and event management in a fast-paced banking environment in Singapore.

You will guide RCA efforts, implement preventive actions, and collaborate with cross-functional teams to sustain service reliability. The role demands deep ITIL knowledge, hands-on experience with ITSM and monitoring tools, and strong stakeholder communication.