IT Service Manager: Banking Operations & Incident Leader

Talentvis Singapore Pte Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Talentvis Singapore Pte. Ltd. is seeking an experienced IT Service Manager to lead end-to-end delivery of IT services across our corporate banking operations.

You will bridge technology teams and business units to ensure secure, highly available systems and incident management excellence. You will own service delivery, incident response, risk and compliance with MAS Technology Risk Management, and vendor governance.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 8+ years IT service management experience, preferably in corporate banking/financial services.
• Experience leading L1/L2 support teams.
• Experience supporting corporate banking applications (Current/Saving Accounts, Loans/Lending, Payments, Cash Management, Treasury, Market products).
• Familiarity with service management tools (JIRA, ServiceNow).
• ITSM certifications advantageous.
• Comfortable with project-based contract arrangements.

Responsibilities

• Manage daily IT operations ensuring high availability and performance of business-critical corporate banking apps.
• Lead incident responses, conduct RCA and implement preventative measures.
• Ensure IT services comply with MAS Technology Risk Management and data privacy standards.
• Oversee third-party IT vendors and service providers, ensuring SLAs and contracts are met.
• Define, monitor, and report on SLAs and KPIs to senior stakeholders.
• Govern release and change management to minimize disruption to banking operations.

Skills

Incident management

Root-cause analysis

Vendor management

Service level management

Regulatory compliance

Education

Bachelor’s degree in CS/IT/Business

Tools

JIRA

ServiceNow

Job description

Talentvis Singapore Pte. Ltd. is seeking an experienced IT Service Manager to lead end-to-end delivery of IT services across our corporate banking operations.

You will bridge technology teams and business units to ensure secure, highly available systems and incident management excellence. You will own service delivery, incident response, risk and compliance with MAS Technology Risk Management, and vendor governance.