Assistant VP, IT Incident Recovery Lead

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

United Overseas Bank Ltd in Singapore seeks an experienced IT Operations Lead to head the L2 Service Recovery Team, resolving complex incidents affecting critical banking systems and services. You will ensure rapid service restoration, minimize disruption, and drive preventative measures.

The role requires 5+ years in IT operations within banking, strong leadership, and expertise in ITIL, monitoring tools, and incident management.

Qualifications

• Bachelor Degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of IT operations, incident management, or technical support within banking/financial services.
• Proven experience leading L2 or similar technical support teams.
• Strong understanding of banking systems, applications, and infrastructure (core banking platforms, payment systems, databases).
• Experience with GenAI, AWS, Informatica, monitoring tools (Splunk, Dynatrace, Nagios), AI, Hadoop, Prometheus, DB (SQL/Oracle), Unix/Linux; ticketing systems (ServiceNow, Jira).
• ITSM frameworks (ITIL) with ITIL certifications advantageous.
• Willing to be on-call 24x7.
• Excellent communication skills, written and verbal.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Lead and manage the L2 Service Recovery Team, providing guidance and feedback.
• Oversee end-to-end resolution of complex incidents per SLAs/OLAs.
• Act as primary escalation point for L1 support and major incidents with stakeholders.
• Conduct RCA for recurring incidents and coordinate permanent fixes with engineering teams.
• Develop and maintain incident management runbooks and documentation.
• Identify trends to improve architecture, monitoring, and procedures.
• Participate in PIRs and continuous service improvement initiatives.
• Ensure 24/7 coverage for critical systems.
• Foster learning and collaboration within the team.
• Ensure compliance with banking regulations and security standards.
• Support DR/BCP activities.

Skills

IT operations

Incident management

Leadership

Communication

Root cause analysis

On-call

Working under pressure

Education

Bachelor's degree in Computer Science, IT, Eng.

Tools

Splunk

Dynatrace

Nagios

Prometheus

SQL/Oracle

ServiceNow

Jira

Job description

United Overseas Bank Ltd in Singapore seeks an experienced IT Operations Lead to head the L2 Service Recovery Team, resolving complex incidents affecting critical banking systems and services. You will ensure rapid service restoration, minimize disruption, and drive preventative measures.

The role requires 5+ years in IT operations within banking, strong leadership, and expertise in ITIL, monitoring tools, and incident management.