Senior IT Ops Specialist - Systems Reliability & Growth

GMP Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies is seeking a Senior Operation Specialist to oversee daily IT operations, maintenance of servers, networks, and applications, and to mentor junior staff. The role involves policy development, project collaboration with internal teams and external vendors, and ensuring cost-efficient operations.

You will manage budgets, support incident resolution, and drive continuous improvement through monitoring KPIs, audits, and documentation while maintaining high system availability and

Qualifications

• 3+ years of IT operations or project management in ICT.
• Strong technical troubleshooting across hardware and software.
• Experience in incident management and escalation handling.
• Excellent communication for non-technical stakeholders.
• Familiarity with ITILv4, ServiceNow, cloud platforms, and networking gear is a plus.

Responsibilities

• Oversee daily IT operations and maintenance of servers, networks, and applications.
• Mentor junior team members and provide training opportunities.
• Develop and enforce IT operation policies and standards.
• Document IT systems, configurations, and processes.
• Collaborate with internal teams and vendors for IT projects and migrations.
• Negotiate contracts and SLAs with vendors to optimize quality and cost.

Skills

Troubleshooting

Incident management

Communication

IT operations

Vendor coordination

Budget planning

Project management

Tools

ServiceNow

AWS

Azure

Cisco

SolarWinds

Job description

GMP Technologies is seeking a Senior Operation Specialist to oversee daily IT operations, maintenance of servers, networks, and applications, and to mentor junior staff. The role involves policy development, project collaboration with internal teams and external vendors, and ensuring cost-efficient operations.

You will manage budgets, support incident resolution, and drive continuous improvement through monitoring KPIs, audits, and documentation while maintaining high system availability and