Senior IT Consultant (Application Development - Salesforce)

Singapore Institute of Technology; Singapore; On-site; SGD 180,000 - 230,000; Full time

Job summary

Singapore Institute of Technology in Singapore is seeking an experienced Senior IT Consultant (Application Development - Salesforce) to optimise SIT's Salesforce Education Cloud platform SIT-Connects and integrate with PET and CET learner operations. The role focuses on enhancing digital capabilities and delivering scalable Salesforce solutions for a seamless learner experience.

You will analyse business needs, design Salesforce-based solutions, collaborate with vendor teams, guide testing, and

Qualifications

• Degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology or a related discipline.
• At least 8 to 10 years of working experience in business analysis, systems analysis and project management.
• Strong techno-functional expertise, with the ability to understand business processes, technical solution designs and able to provide feasible solutions.
• Strong experience in vendor management.
• Knowledge and/or experience in Salesforce Education Cloud would be an added advantage.

Responsibilities

• Maintain and support existing SITConnects modules.
• Analyse business requirements, document the user stories and design Salesforce solutions to meet business needs.
• Collaborate with vendor teams to ensure successful implementation of Salesforce enhancement requests.
• Provide expert guidance and support to the teams.
• Conduct rigorous testing and troubleshooting to optimize the performance of Salesforce solutions. Ensure adherence to IT governance policies, security standards, and data protection regulations
• Utilize use stories tools, business process design, and requirements analysis skills to enhance SITConnects built on Salesforce solutions
• Understand and able to implement OmniScript, Apex and Salesforce flow
• Support budget and licensing forecast
• Mange and support other non-Salesforce systems (mainly in C#.NET) in meeting the service level agreements.

Skills

Vendor management

Stakeholder management

Analytical mindset

Problem solving

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce Education Cloud

Apex

OmniScript

Salesforce Flow

C#.NET

Job description

Senior IT Consultant (Application Development - Salesforce) Job Description Senior IT Consultant (Application Development - Salesforce) Posting Start Date: 09/09/2026 Schemes of Service: Corporate Division: Communications & Information Technology Employment Type: Fixed Term

SIT has embarked on the development and implementation of a new digital platform for learner management operation which is integrated with the customer relationship management to provide a seamless learning and student-life journey for our learners. The platform built on Salesforce Education Cloud, known as SIT-Connects, is progressively developed to integrate PET, and other CET learner management operations. This role is pivotal in optimising SIT Salesforce platform to its full potential and making significant impact by enhancing the digital capabilities of SIT. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and a proven track record in application development.

Key Responsibilities

• Maintain and support existing modules within SITConnects
• Analyse business requirements, document the user stories and design Salesforce solutions to meet business needs
• Collaborate with vendor teams to ensure successful implementation of Salesforce enhancement requests
• Provide expert guidance and support to the teams
• Conduct rigorous testing and troubleshooting to optimize the performance of Salesforce solutions. Ensure adherence to IT governance policies, security standards, and data protection regulations
• Utilize use stories tools, business process design, and requirements analysis skills to enhance SITConnects built on Salesforce solutions
• Understand and able to implement OmniScript, Apex and Salesforce flow
• Support budget and licensing forecast
• Mange and support other non-Salesforce systems (mainly in C#.NET) in meeting the service level agreements.

Job Requirements

• Degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology or a related discipline
• At least 8 to 10 years of working experience in business analysis, systems analysis and project management
• Strong techno-functional expertise, with the ability to understand business processes, technical solution designs and able to provide feasible solutions
• Strong experience in vendor management
• Knowledge and/or experience in Salesforce Education Cloud would be an added advantage
• Proactive, quality-conscious, self-starter with an analytical and methodological mind
• Result and customer oriented with multi-tasking capabilities
• Good verbal and written communication, presentation, stakeholder management, and negotiation skills
• Strong team player who is proactive, quality-conscious, and results-oriented

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