Senior Guest Experience Leader - Front of House

HIGH NOTE HOSPITALITY GROUP PTE. LTD.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Benefits offered by this job

Market-aligned salary

Discretionary bonus

Paid leave & holidays

Medical coverage

Staff meals

Training & industry exposure

Direct access to founders

Job summary

High Note Hospitality Group Pte. Ltd. in Singapore is seeking a Senior Guest Experience Manager for our Botanic Gardens venue.

You will lead the front-of-house team and uphold service excellence, working hands-on on floor during peak service to build lasting guest relationships. You will partner with culinary leadership and the founders to shape hospitality standards, drive commercial performance, and develop managers.

Qualifications

• Eight or more years of front-of-house hospitality experience, with at least three years in a managerial or senior supervisory role.
• Proven track record in leading restaurant operations and front-of-house teams.
• Warm, present and guest-focused leadership style.
• Ability to lead under service pressure while maintaining standards.
• Strong English communication for hosting diverse guests.
• Effective people leadership with coaching and development.
• Solid commercial understanding: labour, efficiency, performance.
• Willing to work evenings, weekends and holidays.

Responsibilities

• Lead front-of-house operations ensuring exceptional guest experiences and strong operational execution.
• Develop and support Guest Experience Managers, Assistant Managers, Supervisors, and the wider FOH team.
• Establish, maintain and improve service standards.
• Provide calm, visible leadership during peak service.
• Collaborate with culinary leadership and founders on planning and execution.
• Monitor costs and drive budgeting, forecasting and purchasing.
• Maintain SOPs, quality checks and safety compliance.
• Drive continuous improvement across systems and service initiatives.

Skills

FOH leadership

Restaurant ops

People leadership

Guest service

English proficiency

Commercial acumen

Service recovery

Evening availability

Tools

SevenRooms

CRM platform

Lightspeed

Job description

High Note Hospitality Group Pte. Ltd. in Singapore is seeking a Senior Guest Experience Manager for our Botanic Gardens venue.

You will lead the front-of-house team and uphold service excellence, working hands-on on floor during peak service to build lasting guest relationships. You will partner with culinary leadership and the founders to shape hospitality standards, drive commercial performance, and develop managers.