Senior FOH Guest Experience Lead (Founders Access)

High Note Hospitality Group Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Salary aligned to market

Paid leave & holidays

Medical coverage

Staff meals

Career progression

Training & industry exposure

Job summary

High Note Hospitality Group Pte. Ltd. is seeking a Guest Experience Supervisor to lead the floor during service, coach the front-of-house team, and uphold the hospitality standards our guests expect.

You will work closely with the Restaurant Manager, Head of Guest Experience, and the Group Executive Chef, with direct access to the founders. You will be on the floor every shift, reading the room, making calls, and handling guest recovery with poise.

Qualifications

• Three or more years of FOH experience, with at least one year in a supervisory or senior service role.
• Genuine warmth, presence, and the instinct to put guests at ease.
• Ability to lead a team during the pressure of service without losing composure or standards.
• Strong working English and the confidence to host any table.

Responsibilities

• Floor leadership during service, including pre-service briefings, mid-service adjustments, and post-service debriefs.
• Supervise day-to-day operations including service, bar, events as appointed, ensuring quality standards.
• Guest experience from arrival to farewell, including reservations management via SevenRooms and guest profiling.
• Service flow, pace, and recovery when things go wrong.
• Day-to-day coaching and feedback for the FOH team.
• Opening and closing checklists, cleanliness, and floor readiness.

Skills

FOH Leadership

Guest Relations

Team Coaching

English Proficiency

Right to Work in SG

Tools

SevenRooms

Job description

High Note Hospitality Group Pte. Ltd. is seeking a Guest Experience Supervisor to lead the floor during service, coach the front-of-house team, and uphold the hospitality standards our guests expect.

You will work closely with the Restaurant Manager, Head of Guest Experience, and the Group Executive Chef, with direct access to the founders. You will be on the floor every shift, reading the room, making calls, and handling guest recovery with poise.