Senior GPU & Cloud Infrastructure Support Engineer

KERRY CONSULTING PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Kerry Consulting PTE. LTD. is partnering with a rapidly expanding AI infrastructure and cloud computing company to hire a Senior Technical Support Engineer for GPU & Cloud Infrastructure in Singapore.

This senior role focuses on resolving complex customer and production issues across GPU compute environments while collaborating with Engineering and SRE teams to strengthen platform reliability. You will handle end-to-end escalations, contribute to post-incident reviews, and mentor junior

Qualifications

• 6+ years of experience in cloud infrastructure technical support, escalation engineering, production operations, or an SRE-adjacent role.
• Hands‑on expertise across Linux, networking, and cloud infrastructure.
• Experience with GPU infrastructure, CUDA, HPC, or large‑scale compute environments is highly relevant.

Responsibilities

• Own complex escalations and platform incidents end to end, troubleshooting across GPU compute, Linux, networking/SDN, storage, CUDA, and drivers.
• Lead root-cause analysis and drive permanent solutions with engineering teams.
• Improve monitoring, processes, and runbooks; mentor L1/L2 engineers and contribute to technical documentation.
• Participate in on-call escalation rotations and incident reviews.

Skills

Cloud infrastructure

Linux

Networking

SRE practices

Root-cause analysis

Communication

Tools

CUDA

GPU compute

Job description

Kerry Consulting PTE. LTD. is partnering with a rapidly expanding AI infrastructure and cloud computing company to hire a Senior Technical Support Engineer for GPU & Cloud Infrastructure in Singapore.

This senior role focuses on resolving complex customer and production issues across GPU compute environments while collaborating with Engineering and SRE teams to strengthen platform reliability. You will handle end-to-end escalations, contribute to post-incident reviews, and mentor junior