Technical Support Engineer (GPU/HPC)

KERRY CONSULTING PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Kerry Consulting PTE. LTD. is partnering with a rapidly expanding AI infrastructure and cloud computing company to hire a Senior Technical Support Engineer for GPU & Cloud Infrastructure in Singapore.

This senior role focuses on resolving complex customer and production issues across GPU compute environments while collaborating with Engineering and SRE teams to strengthen platform reliability. You will handle end-to-end escalations, contribute to post-incident reviews, and mentor junior

Qualifications

• 6+ years of experience in cloud infrastructure technical support, escalation engineering, production operations, or an SRE-adjacent role.
• Hands‑on expertise across Linux, networking, and cloud infrastructure.
• Experience with GPU infrastructure, CUDA, HPC, or large‑scale compute environments is highly relevant.

Responsibilities

• Own complex escalations and platform incidents end to end, troubleshooting across GPU compute, Linux, networking/SDN, storage, CUDA, and drivers.
• Lead root-cause analysis and drive permanent solutions with engineering teams.
• Improve monitoring, processes, and runbooks; mentor L1/L2 engineers and contribute to technical documentation.
• Participate in on-call escalation rotations and incident reviews.

Skills

Cloud infrastructure

Linux

Networking

SRE practices

Root-cause analysis

Communication

Tools

CUDA

GPU compute

Job description

Overview

I'm partnering a rapidly expanding AI infrastructure and cloud computing company to hire a Senior Technical Support Engineer, GPU & Cloud Infrastructurein Singapore. This is a senior technical role focused on resolving complex customer and production issues across GPU compute environments while working closely with Engineering and SRE teams to strengthen platform reliability.

Responsibilities

You will take end-to-end ownership of complex escalations and platform incidents, troubleshooting across GPU compute, Linux, networking/SDN, storage, CUDA and drivers, control plane, and billing systems. Working closely with SRE, Compute, and Engineering teams, you will lead root-cause analysis, identify permanent solutions to recurring issues, and translate operational learnings into stronger monitoring, processes, and runbooks. You will also play an important role during major incidents and post-incident reviews, while mentoring L1/L2 engineers and improving the quality of technical documentation and escalation practices. The position participates in an on-call escalation rotation.

Requirements

You should have at least 6 years of experience in cloud infrastructure technical support, escalation engineering, production operations, or an SRE-adjacent role, with strong hands‑on expertise across Linux, networking, and cloud infrastructure. Experience supporting GPU infrastructure, CUDA, HPC, or large‑scale compute environments will be particularly relevant. You will bring a strong track record of diagnosing difficult production issues, performing structured root‑cause analysis, and collaborating effectively with engineering teams to drive issues through to resolution.

Strong written and verbal communication skills, with the ability to communicate clearly across technical teams, are important,along with comfort handling production incidents and participating in an on-call environment.

License No: 16S8060 / Registration No: R26161178