Senior Fraud Analytics & Operations Specialist

Traveloka; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Traveloka is seeking a data-driven Fraud Operations Analyst to strengthen its fraud operations across consumer lending, payments, and broader digital commerce scenarios. You will perform hands-on operational analytics, conduct fraud investigations, and help build controls to prevent losses.

You will develop and refine the data foundation supporting day-to-day fraud operations, improve case review workflows, and translate insights into sharper fraud controls across markets.

Qualifications

• At least 5 years of relevant experience.
• Strong hands on analytical skills, particularly SQL and data analysis.
• Ability to independently investigate complex datasets and translate findings into practical actions.
• Experience in fraud, risk, payments, fintech, e-commerce, banking, or other transaction-driven businesses is preferred.
• Good understanding of fraud investigation, transaction monitoring, or operational risk processes is a strong advantage.
• Strong problem-solving skills, attention to detail, and the ability to work effectively across Operations, Product, Strategy, and other functions.

Responsibilities

• Support the day-to-day analytical needs of Fraud Operations, ensuring investigators have the right data and context to assess and handle fraud cases effectively.
• Build and improve the data foundation for Fraud Operations, including key metrics, dashboards, monitoring, and analytical views across case handling, fraud losses, and operational performance.
• Use case and transaction data to improve case prioritization, investigation workflows, and operational efficiency.
• Analyze fraud incidents and emerging patterns to identify root causes, control gaps, and opportunities for prevention.
• Translate frontline investigation findings into actionable insights, and partner with Fraud Strategy, Product, Payments, and other teams to strengthen fraud controls.
• Evaluate the effectiveness of fraud prevention and operational initiatives through structured analysis and post-launch monitoring.

Skills

SQL

Data analysis

Investigative analysis

Job description

Traveloka is seeking a data-driven Fraud Operations Analyst to strengthen its fraud operations across consumer lending, payments, and broader digital commerce scenarios. You will perform hands-on operational analytics, conduct fraud investigations, and help build controls to prevent losses.

You will develop and refine the data foundation supporting day-to-day fraud operations, improve case review workflows, and translate insights into sharper fraud controls across markets.