Fraud Operations Analytics Singapore, Singapore Regular Corporate Functions 2026.10.14

Traveloka; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

Traveloka is seeking a data-driven Fraud Analyst to strengthen its operations across consumer lending, payments, and digital commerce. The role combines hands-on analytics with fraud investigation to build the data foundation, improve case handling, and translate insights into stronger controls.

You will work across markets, analyzing patterns and partnering with Risk, Product, and Compliance to prevent losses while supporting fast, reliable travel experiences.

Qualifications

• 5+ years of relevant experience in fraud analytics or related field.
• Strong hands-on analytical skills with SQL and data analysis.
• Ability to independently investigate complex datasets and translate findings into actions.
• Experience in fraud, risk, payments, fintech, e-commerce, or transaction-driven industries is preferred.

Responsabilités

• Support day-to-day analytical needs of Fraud Operations, ensuring investigators have the right data and context.
• Build and improve the data foundation for Fraud Operations, including metrics, dashboards, and monitoring.
• Use case and transaction data to improve case prioritization, workflows, and efficiency.
• Analyze fraud incidents and patterns to identify root causes, gaps, and prevention opportunities.
• Translate investigation findings into actionable insights and partner with cross‑functional teams to strengthen controls.
• Evaluate the effectiveness of prevention initiatives via structured analysis and post-launch monitoring.

Connaissances

SQL

Data analysis

Fraud investigation

Cross‑functional collaboration

Outils

Excel

BI dashboards

Description du poste

Join Traveloka and channel your passion into a rewarding career

About Traveloka Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world‑class experiences. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

Job Description

Job ID: MJ000400

About Traveloka

Traveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travellers across the region with flights, hotels, experiences, financial services, and more — all from a single platform. Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognised consumer brands in the region.

We move fast because the region demands it. Southeast Asia is young, mobile-first, and growing faster than almost anywhere else on earth. We are not transplanting a Western playbook — we are writing a new one, from scratch, for a market that does not look like anywhere else — and we are calling for people who want to be part of that.

About the Team

Fraud is the front line that keeps Traveloka's Financing products safe to use and worth trusting. As we extend PayLater options, you protect customers and the business from the bad actors who follow the money — investigating suspicious applications, tuning detection rules, and acting on cases before losses compound, all without slowing down the honest traveller who just wants to book their trip.

This is operations with real stakes and real numbers behind it. You will work across markets with very different fraud patterns and credit infrastructure, turn what you see in the field into sharper rules and faster decisions, and partner closely with risk, product, and compliance. If you like chasing signals, owning outcomes, and building defences for a problem that keeps changing, you will have plenty to do here.

About the Job

We are looking for a data driven analyst to strengthen our fraud operations across consumer lending, payments, and broader digital commerce scenarios.

This role combines hands on operational analytics with fraud investigation and prevention. You will build the data foundation that supports day today fraud operations, improve how cases are reviewed and investigated, and turn operational insights into better fraud controls.

• Support the day-to-day analytical needs of Fraud Operations, ensuring investigators have the right data and context to assess and handle fraud cases effectively.
• Build and improve the data foundation for Fraud Operations, including key metrics, dashboards, monitoring, and analytical views across case handling, fraud losses, and operational performance.
• Use case and transaction data to improve case prioritization, investigation workflows, and operational efficiency.
• Analyze fraud incidents and emerging patterns to identify root causes, control gaps, and opportunities for prevention.
• Translate frontline investigation findings into actionable insights, and partner with Fraud Strategy, Product, Payments, and other teams to strengthen fraud controls.
• Evaluate the effectiveness of fraud prevention and operational initiatives through structured analysis and post-launch monitoring.

Job Requirements

• You have at least 5 years of relevant experience.
• Strong hands on analytical skills, particularly SQL and data analysis.
• Ability to independently investigate complex datasets and translate findings into practical actions.
• Experience in fraud, risk, payments, fintech, e-commerce, banking, or other transaction-driven businesses is preferred.
• Good understanding of fraud investigation, transaction monitoring, or operational risk processes is a strong advantage.
• Strong problem-solving skills, attention to detail, and the ability to work effectively across Operations, Product, Strategy, and other functions.

Join Us

We are building the kind of company where strong people choose to stay because the work keeps getting bigger and better.

Equal Opportunity Statement

At Traveloka, we firmly believe in equal opportunities for all because diversity drives creativity and excellence. We encourage individuals from diverse backgrounds to apply for opportunities with us. Our hiring decisions are based on qualifications and merit in accordance with a fair and transparent process, regardless of race, ethnicity, religion, sex, gender identity, sexual orientation, age, marital status, disability, military service, or any other aspect of diversity. Join us in our mission to transform the travel industry and embrace the values that drive us to innovate and serve customers worldwide.