Senior Field Account Manager

RELX INC; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

RELX INC in Singapore is hiring a Senior Field Account Manager to oversee a portfolio of large enterprise clients and drive retention, renewals and growth in a regulated, risk-focused software environment. You will partner with cross-functional teams to identify upsell opportunities, map customer journeys, and ensure successful onboarding and ongoing satisfaction across risk solutions.

You will lead strategic account planning, engage with senior stakeholders, and collaborate with sales, product,

Qualifications

• 8+ years of proven sales and strategic account management experience.
• Ability to engage with large enterprise accounts and senior stakeholders.
• Adept at building and maintaining lasting client relationships.
• Excellent communication and presentation skills.
• Strategic thinker with ability to align customer needs with product capabilities.
• Experience working with cross-functional teams (operations, product).

Responsibilities

• Build solid relationships with clients and understand their needs.
• Develop and implement customer success strategies to drive retention.
• Collaborate with sales and product teams for onboarding and ongoing satisfaction.
• Identify opportunities for upselling or cross-selling to existing clients.
• Monitor customer health metrics and address potential issues.
• Gather customer feedback to inform product improvements.

Skills

Enterprise sales

Strategic account management

Large client relationships

CRM/Salesforce

Communication & presentation

Tools

Salesforce

Job description

Singapore - Risk Winsland House

Full time

R118032

Senior Field Account Manager

Are you a talented sales professional?

Will you like to join a Global Leading company in Regulatory, Compliance and Fraud solutions?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role

You will be responsible for managing a book of accounts where you'll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you'll bring these deals to a close.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support

• Developing and implementing customer success strategies to drive adoption and retention

• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction

• Identifying opportunities for upselling or cross-selling additional products or services to existing clients

• Monitoring customer health metrics and proactively addressing any potential issues or concerns

• Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements

• 8 years proven sales and strategic account management experience

• Ability to engage with large enterprise accounts and senior stakeholders

• Be adept at building and maintaining lasting client relationships

• Possess excellent communication and presentation skills

• Be skilled in problem-solving and able to think strategically about customer needs

• Have experience working with cross-functional teams, such as operations and product development

• Be able to work in a team environment supporting one or more Strategic Account Directors

• Be results-driven and able to meet or exceed customer satisfaction and retention goals

• Possess a deep understanding of SaaS or technology products

• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.