Senior Facilities Manager

JLL; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

JLL in Singapore is seeking an experienced Senior Facilities Manager to lead overall FM operations for assigned properties. You will oversee multi-disciplinary teams, drive maintenance programs, and ensure compliance with safety and regulatory standards.

You will champion energy efficiency, safety management, and vendor performance while steering strategic initiatives, digitalization, and cost efficiency to meet JTC and corporate targets.

Qualifications

• Degree from a recognised tertiary establishment.
• Minimum 8 years of relevant working experience at equivalent SFM/FM level.
• Must have managed accumulated building portfolio of >200,000 sqm in past 3 years.
• Minimum 5 years' experience in providing integrated facilities management services with current company.
• Tier 2 CFME accreditation by SIFMA (alternative qualification).

Responsibilities

• Strategic Management & Leadership
• Oversee overall facilities management operations for assigned Properties/Estates
• Lead and manage multi-disciplinary FM teams including Property Executives, Technicians, and support staff
• Participate in strategic level meetings and steering groups relating to Properties/Estates
• Ensure smooth mobilisation and deployment of proposed manpower upon contract award
• Operational Excellence
• Ensure efficient, effective management and maintenance of Properties/Estates to meet JTC standards
• Supervise routine maintenance programs, SOPs, workplace safety & risk assessments
• Oversee quality management programs for works, environmental sustainability, regulatory compliance
• Monitor energy & utility management and track performance indicators
• Compliance & Safety Management
• Ensure compliance with Corporation's house rules and permit-to-work procedures
• Oversee Fire Safety Manager (FSM) appointments and SCDF compliance
• Manage Workplace Safety & Health Officer (WSHO) requirements
• Ensure all statutory requirements and authority regulations are met
• Contractor & Vendor Management
• Supervise and coordinate sub-contractors and service providers
• Conduct routine inspections and quality checks on maintenance works
• Ensure contractor performance meets or exceeds Corporation targets
• Manage procurement processes and cost efficiency measures
• Technology & Innovation
• Support digitalization, innovation and technology testbed initiatives
• Work with Digital Services Officer on system integration and data management
• Facilitate implementation of new technologies for productivity improvements
• Stakeholder Management
• Maintain professional communication with JTC officers and tenants/lessees
• Address prolonged service or KPI failures with remedial actions
• Conduct joint inspections and audits with Corporation officers
• Provide professional advice to improve FM service delivery
• Emergency Response & Business Continuity
• Ensure 24/7 emergency response capabilities
• Support emergency situations including pandemic response
• Participate in Business Continuity Committee and Disaster Recovery Planning
• Deploy additional resources during emergencies as required

Skills

8+ years experience

SFM/FM level

portfolio >200k sqm

Integrated FM services

Education

Degree from recognised tertiary establishment

CFME accreditation by SIFMA

Job description

• Degree from a recognised tertiary establishment
• Minimum 8 years of relevant working experience at equivalent SFM/FM level
• Must have managed accumulated building portfolio of >200,000 sqm in past 3 years
• Minimum 5 years' experience in providing integrated facilities management services with current company

Education & Experience

• Degree from a recognised tertiary establishment
• Minimum 8 years of relevant working experience at equivalent SFM/FM level
• Must have managed accumulated building portfolio of >200,000 sqm in past 3 years
• Minimum 5 years' experience in providing integrated facilities management services with current company
• Tier 2 Certified Facilities Management Expert (CFME) accreditation by SIFMA (alternative qualification)

Core Responsibilities

• Strategic Management & Leadership
• Oversee overall facilities management operations for assigned Properties/Estates
• Lead and manage multi-disciplinary FM teams including Property Executives, Technicians, and support staff
• Participate in strategic level meetings and steering groups relating to Properties/Estates
• Ensure smooth mobilisation and deployment of proposed manpower upon contract award
• Operational Excellence
• Ensure efficient, effective management and maintenance of Properties/Estates to meet JTC standards
• Supervise routine maintenance programs, SOPs, workplace safety & risk assessments
• Oversee quality management programs for works, environmental sustainability, regulatory compliance
• Monitor energy & utility management and track performance indicators
• Compliance & Safety Management
• Ensure compliance with Corporation's house rules and permit-to-work procedures
• Oversee Fire Safety Manager (FSM) appointments and SCDF compliance
• Manage Workplace Safety & Health Officer (WSHO) requirements
• Ensure all statutory requirements and authority regulations are met
• Contractor & Vendor Management
• Supervise and coordinate sub-contractors and service providers
• Conduct routine inspections and quality checks on maintenance works
• Ensure contractor performance meets or exceeds Corporation targets
• Manage procurement processes and cost efficiency measures
• Technology & Innovation
• Support digitalization, innovation and technology testbed initiatives
• Work with Digital Services Officer on system integration and data management
• Facilitate implementation of new technologies for productivity improvements
• Stakeholder Management
• Maintain professional communication with JTC officers and tenants/lessees
• Address prolonged service or KPI failures with remedial actions
• Conduct joint inspections and audits with Corporation officers
• Provide professional advice to improve FM service delivery
• Emergency Response & Business Continuity
• Ensure 24/7 emergency response capabilities
• Support emergency situations including pandemic response
• Participate in Business Continuity Committee and Disaster Recovery Planning
• Deploy additional resources during emergencies as required

Key Performance Areas

Service Standards

• Meet JTC's Service Level Agreements (SLA) and Service Standards (SS)
• Achieve response times: Critical (<25 mins), Urgent (<25 mins), Normal (same day)
• Maintain high customer satisfaction levels

Reporting Requirements

• Submit monthly reports covering financials, customer management, compliance
• Track and report performance status, authority compliance, contract financials
• Provide periodic stock-take and improvement recommendations

Specialized Requirements

Building Management Systems

• Oversee BMS/BOS operations and optimization
• Support JTC Operations Command Centre integration
• Manage building equipment monitoring and fault detection

Environmental & Sustainability

• Implement environmental management programs
• Support Green Mark certification processes
• Drive energy efficiency and cost savings initiatives