Senior Experience Designer: Strategic UX & Service Design Lead

thoughtworksreferral; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers.

Thoughtworks collaborates to deliver bespoke software and tackle challenging problems, with emphasis on portfolio-level strategy, client workshops, and diverse research methods to

Qualifications

• Experience design across multiple disciplines including user research, service design, digital product design, interface design or related fields.
• Ability to lead and advise research activities on experience design projects using methods like contextual inquiry, interviews, experiments and user testing.
• Strong storytelling to present research methods and findings to stakeholders.

Responsibilities

• Play an active role in the delivery and design of technology projects that transform how clients work.
• Collaborate with small cross-functional teams to create experience design deliverables such as journey maps, service blueprints, roadmaps, prototypes and design systems.
• Facilitate workshops and develop design strategies for products; participate in portfolio-level strategic decisions.
• Apply research methods such as context analysis, moderated interviews, experiments and user tests behind the scenes.
• Set up design hypotheses for delivery teams including Thoughtworkers and clients.
• Monitor and communicate project scope, risks and updates to stakeholders.
• Balance client and Thoughtworker expectations by clearly communicating experience design deliverables.
• Mentor less-experienced designers where possible and extend expertise to the broader Thoughtworks community.
• Share expertise with external communities through talks, webinars, and meetups.
• Portfolio link showcasing Digital products - Web and Mobile is preferred.

Skills

Experience design

User research

Service design

Digital product design

Job description

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers.

Thoughtworks collaborates to deliver bespoke software and tackle challenging problems, with emphasis on portfolio-level strategy, client workshops, and diverse research methods to