Senior Executive (Planning & Transformation), Registries Cluster (3-year contract)

IPOS International; Singapore; Vor Ort; SGD 70.000 - 110.000; Vollzeit

Zusammenfassung

IPOS International is seeking a Senior Executive/Manager to lead Registries Operations & Systems, driving process redesign, digitalisation and AI-enabled improvements. You will bridge operations, technology and business transformation, translating needs into practical enhancements and supporting automation initiatives across the IP registry services.

The role offers exposure to end-to-end registry operations and transformation projects, with opportunities to contribute to system testing,

Qualifikationen

• Strong written and verbal communication skills.
• Ability to work with data and translate operational information into actionable insights.
• Keen interest in technology, automation and process improvement.
• Excellent planning and organisational skills; able to manage multiple tasks.

Aufgaben

• Support Registry operations and review IP applications for statutory compliance.
• Plan and coordinate workforce and budget planning and related reporting.
• Coordinate system enhancements, testing and rollout of digital tools and workflows.
• Identify and coordinate process redesign, digitalisation and transformation initiatives.
• Coordinate stakeholder surveys and analyse operational data to identify improvement opportunities.
• Work flexibly across Registry functions to support priorities.

Kenntnisse

Communication

Data analysis

Automation

Process improvement

Project planning

Detail orientation

Independent work

Team collaboration

Technology interest

Jobbeschreibung

About the Role

As a Senior Executive/Manager in Registries Operations & Systems, you will help shape the future of Singapore's IP registry services through process transformation, digitalisation and AI-enabled improvements. Working at the intersection of operations, technology and business transformation, you will translate operational needs into practical improvements and support initiatives spanning process redesign, system enhancements, automation and new ways of working.

The role combines hands-on exposure to Registry operations with opportunities to contribute to transformation projects that enhance productivity, service quality and user experience.

There is possibility to be emplaced on a permanent position.

What You Can Look Forward To

You will gain end-to-end exposure to Registry operations and transformation initiatives - from identifying operational challenges through to implementation and redesigning processes through to system testing, implementation, adoption and continuous improvement. You will build practical experience in operational management, process redesign, project delivery, digitalisation and stakeholder engagement, while contributing to the future of IP registry service delivery.

What You Will Be Working On

Job Responsibilities:

Registry Operations & Planning

• Support Registry operations and review IP applications for statutory compliance.


• Manage and coordinate departmental workplans, budget planning and related reporting.

Transformation & Systems Improvements

• Support workforce planning and transformation initiatives to improve operational efficiency and service delivery.


• Plan and coordinate User Acceptance Testing for system enhancements and new digital capabilities.


• Identify and coordinate process redesign, digitalisation and transformation initiatives to improve operational efficiency and service delivery.


• Support the rollout and adoption of new systems, digital tools and transformed workflows.


• Coordinate stakeholder surveys and analyse operational data to identify service and process improvement opportunities.

Cross-Functional Support

• Work flexibly across Registry functions to support emerging departmental priorities, transformation initiatives and operational needs.

What We Are Looking For

Write to us if you have/are:

• Good written and verbal communication skills.


• Comfortable working with data and translating operational information into actionable insights.


• A keen interest in technology, automation and process improvement.


• Strong planning and organisational skills, with the ability to manage multiple tasks concurrently.


• Detail-oriented and able to monitor deliverables and follow up on outstanding matters.


• Self-motivated and able to work independently while collaborating effectively within a team.

The following would be advantageous: Experience in project management, process improvement, data analysis, automation or AI-enabled solutions.

If you do not have prior IP experience but are curious, adaptable and keen to learn, we welcome your application. Relevant Registry and operational knowledge can be developed on the job.