Senior Executive (NS System Management)

MINDEF; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

MINDEF is seeking a proactive leader to manage and enhance support systems for National Service administration in Singapore. You will drive system development, implementation and continuous improvement, ensuring alignment with policy, service needs and operational demands.

Your role includes coordinating NS administration events and ensuring timely issue resolution with audit-ready records. The ideal candidate has a minimum of 5 years in HR/IT/operational support, with strong project management,

Qualifications

• Education in HR, Computer Science, Project Management, or a related field.
• At least 5 years of relevant experience in HR, IT or operational support roles.
• Project management and business process management skills.
• Data analytics skills will be an advantage.
• Strong organisational and communication skills.
• Ability to manage multiple priorities and engage effectively with diverse stakeholders.

Responsibilities

• Lead the team in managing and enhancing support systems for National Service administration.
• Oversee system development, implementation and continuous improvement, including process review and stakeholder integration.
• Ensure timely issue resolution and system readiness to uphold service standards.
• Coordinate National Servicemen administration and events; maintain audit-ready records.
• Facilitate issue resolution between SAF stakeholders and vendors, triaging reports and proposing solutions.
• Balance operational demands with limited resources while maintaining service standards.
• Coordinate with users, helpdesks, IT teams and vendors to resolve issues efficiently.

Skills

Project management

Business process management

Data analytics

Organisational skills

Communication skills

Stakeholder engagement

Education

HR / CS / PM related field

Job description

What the role is:

You will lead the team in managing and enhancing support systems for National Service administration, ensuring alignment with policy, service needs and operational demands. You will be responsible for system development, implementation and continuous improvement, involving process review, stakeholder integration and maintaining reliable and accurate system operations. You will ensure timely issue resolution, system readiness and team performance to uphold service standards and operational continuity.

What you will be working on:

• Manage system requests, ensuring completeness, compliance and proper documentation
• Facilitate issue resolution between SAF stakeholders and vendors, triaging reports and proposing solutions
• Plan and coordinate National Servicemen administration and events
• Ensure system and equipment readiness through monthly checks, stocktakes and accurate tracking with audit-ready recordsChallenge(s)
• Balancing operational demands with limited resources, including manpower, time and system constraints, while maintaining service standards
• Coordinating across multiple stakeholders, including users, helpdesks, IT teams and vendors, to resolve issues efficiently, especially when dependencies extend beyond direct control
• Ensuring system reliability and data accuracy amid frequent changes and ad-hoc demands, requiring consistent verification and timely follow-up

What we are looking for:

• Education in Human Resource, Computer Science, Project Management, or a related field is preferred
• At least 5 years of relevant experience in HR, IT or operational support roles, with experience in risk management is preferred
• Project management and business process management skills
• Possession of data analytics skills will be an advantage
• Strong organisational and communication skills
• Ability to manage multiple priorities and engage effectively with diverse stakeholders

Only shortlisted candidates will be notified.

About MINDEF

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor.The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.