Senior Executive, Facility Management

Keppel DC Services Pte. Ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Keppel DC Services Pte. Ltd. in Singapore seeks a proactive Operations Support role focused on customer service and data center upkeep. You will maintain professional relationships with clients and respond promptly to service requests, including emergency calls during shifts.

You will assist the Operation Lead in daily DC operations, monitor M&E systems for 100% uptime, perform routine checks, document faults, and ensure safety and compliance across the site. Travel may be required.

Responsibilities

• Respond to customer service requests in a timely manner.
• Maintain 100% uptime of DC critical M&E systems (with lead).
• Record faults and report defects daily.
• Ensure alarms are attended to and escalate as needed.
• Perform routine environmental checks.
• Induct subcontractors and ensure safety compliance.
• Review safety procedures and MSDS as required.
• Report incidents and complete field service records.
• Travel as required by head of department.
• Communicate changes to shift handovers.

Skills

Customer service

Relationship management

Incident response

Facilities maintenance

Job description

Your main duties and responsibilities are as follows:

• Customer Service
• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (during shift work).

Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the Dc critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid.
• Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition.
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain.
• Review subcontractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures.
• Maintain log and records of instrument readings, equipment and consumable stock level.
• Report all unlocked doors and racks to the security control.
• Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager.
• Incidents and field service reporting and filing.
• Adherence to all quality, health & safety, and environmental policies within the CE domain.
• Comply to site required policies, guidelines and practices.
• Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time
• In the event there are substantial changes to the main duties and responsibilities as set out herein (for example, in cases of secondment, transfer or promotion), the Company will communicate such changes to you in writing

JOB REQUIREMENTS - BUSINESS SEGMENT Connectivity PLATFORM Operating Division

Keppel is a global asset manager and operator headquartered in Singapore. With operations in more than 20 countries worldwide, we provide innovative solutions that address some of the world's most pressing needs across the energy transition, rapid urbanisation, and increasing digitalisation. With sustainability at the core of our strategy, Keppel harnesses the strengths and expertise of our business units to develop, operate and maintain real assets, which provide diverse solutions that are good for the planet, for people and for the Company. Keppel actively seeks out bright and dynamic individuals to join our talent pool. We offer our employees opportunities to grow and shape their careers, across the geographies in which we operate. Be part of our Keppel family today. Find out how Keppel is committed to shaping a brighter, better tomorrow, and building a sustainable future for all.