Senior Executive, Enterprise & Ecosystem (Customer Service)

IPOS International; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

IPOS International is seeking a Senior Executive, Enterprise & Ecosystem (Customer Service) to help enhance customer experience and engagement across the IPOS Group. The role focuses on delivering high-quality service, reviewing processes, and collaborating with stakeholders to implement initiatives that improve satisfaction and outcomes.

The ideal candidate will have 1 to 3 years of relevant programme experience, be service-oriented, and a strong team player with excellent communication and

Qualifications

• 1 to 3 years of relevant experience in formulating and implementing programmes, preferably in the areas of innovation or intellectual property.
• Service-oriented and adept at dealing with a diverse range of stakeholders.
• A strong team player;
• Strong communication and listening skills.
• A structured and analytical mind with good problem identification and solving abilities.
• Meticulous with an eye for detail and accuracy; and
• A keen interest in technologies for enhancing business operational efficiency and user experience.

Responsibilities

• Be a part of the service delivery team which plans, promotes, and executes quality service delivery to enhance customer experience at IPOS Group.
• Review customer service processes to ensure they meet evolving needs.
• Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction.
• Develop and administer enterprise assistance programmes.
• Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
• Support any ad-hoc department and/or cross-department initiatives or projects.

Skills

Customer service

Stakeholder management

Communication skills

Problem solving

Detail oriented

Job description

Job Title: Senior Executive, Enterprise & Ecosystem (Customer Service)

About the Role

Join a dynamic team of officers that helps the IPOS Group understand and engage its customers and stakeholders in a timely and pro-active manner. The Enterprise & Ecosystem Department (E&E) does this through various platforms, programmes, and activities for the innovation community.

Key Responsibilities

• Be a part of the service delivery team which plans, promotes, and executes quality service delivery to enhance customer experience at IPOS Group;
• Review customer service processes to ensure they meet evolving needs;
• Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction;
• Develop and administer enterprise assistance programmes;
• Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
• Support any ad-hoc department and/or cross-department initiatives or projects.

Are you the one? Please write to us if you have/are:

• 1 to 3 years of relevant experience in formulating and implementing programmes, preferably, but not necessarily, in the areas of innovation or intellectual property;
• Service-oriented and adept at dealing with a diverse range of stakeholders;
• A strong team player;
• Strong communication and listening skills;
• A structured and analytical mind with good problem identification and solving abilities;
• Meticulous with an eye for detail and accuracy; and
• A keen interest in technologies for enhancing business operational efficiency and user experience.

We regret to inform that only shortlisted candidates will be notified.

About IPOS International

IPOS International, a wholly owned subsidiary of the Intellectual Property Office of Singapore (IPOS), is the capability-building arm of the IPOS. We work with enterprises and governments to turn intangible assets and intellectual property (IP) into real business outcomes—driving growth, market expansion, competitive edge and investor readiness. Backed by over 100 IP specialists, including IP strategists, faculty and patent analysts, we bring deep expertise and commercial insight to help organisations grow in the global innovation economy. To achieve this, we will offer committed and passionate individuals a place where their talent and opinions are valued. To succeed as an organisation, we believe in empowering individuals while working as a team of professionals with honesty and displaying integrity as core values. We invest heavily in our people so that they get the training and development they need to succeed.

For more information on IPOS International, please visit www.iposinternational.com.