Senior Executive, Enterprise & Ecosystem Customer Experience

IPOS INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

IPOS International is the capability-building arm of the Intellectual Property Office of Singapore (IPOS). We work with enterprises and governments to turn intangible assets and IP into real business outcomes—driving growth, market expansion, competitive edge and investor readiness.

Join a dynamic team that delivers service excellence, engages diverse stakeholders, and supports innovative programmes. We value meticulous work, strong communication, and a keen interest in technology to enhance

Qualifications

• A diploma or bachelor’s degree in any discipline.
• Service‑oriented and adept at dealing with a diverse range of stakeholders.
• A strong team player
• Strong communication and listening skills
• A structured and analytical mind with good problem identification and solving abilities
• Meticulous with an eye for detail and accuracy
• A keen interest in technologies for enhancing business operational efficiency and customer/user experience
• 1 to 3 years of relevant experience in formulating and implementing programmes, preferably, but not necessarily, in the areas of innovation or intellectual property

Responsibilities

• Be a part of the service delivery team which plans, promotes, and executes quality service delivery to enhance customer experience at IPOS Group;
• Review customer service processes to ensure they meet evolving needs;
• Work with stakeholders, use technology for resolutions and implement initiatives to improve service experience and customer satisfaction;
• Develop and administer enterprise assistance programmes;
• Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
• Support any ad‑hoc department and/or cross‑department initiatives or projects.

Skills

Service-oriented

Team player

Strong communication

Analytical mind

Attention to detail

Interest in technology for business

Education

Diploma or Bachelor's degree

Job description

IPOS International is the capability-building arm of the Intellectual Property Office of Singapore (IPOS). We work with enterprises and governments to turn intangible assets and IP into real business outcomes—driving growth, market expansion, competitive edge and investor readiness.

Join a dynamic team that delivers service excellence, engages diverse stakeholders, and supports innovative programmes. We value meticulous work, strong communication, and a keen interest in technology to enhance