Credit Control Assistant (3 months contract)

W.H. BRENNAN & COMPANY (PRIVATE) LIMITED; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

W.H. Brennan & Company (Private) Limited in Singapore is seeking a diligent Credit Controller to ensure monthly statements are accurate, perform credit checks, and resolve disputes to secure on-time payments.

You will monitor overdue accounts, negotiate terms within authority, and maintain system data with strong Excel skills. The role requires a university degree or equivalent and about two years of relevant experience.

Qualifications

• University degree or vocational equivalent.
• 2 years of relevant experience in credit control or accounts receivable.
• Experience using Excel for collection activities is preferred.

Responsibilities

• Ensure statements of accounts are accurate before sending to customers monthly.
• Carry out credit checks according to Survitec Credit process and record outcomes.
• Manage and resolve customer disputes to ensure invoices are paid in full and on time.
• Locate and monitor overdue accounts using Excel or other efficient tools.
• Persuade customers to pay amounts due and arrange extensions within authority.
• Record information about financial status of customers and collection efforts.
• Notify customers of delinquencies and review terms of sales, credit, or service agreements.
• Identify and address customer questions regarding account problems and required actions.

Skills

Accountability

Communication

Prioritisation

Education

University degree or equivalent

Job description

Duties and responsibilities

• Ensure Statements of accounts are accurate before sending to customers on a monthly basis at minimum
• Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
• Manages and resolves customer disputes to ensure invoices are paid on time and in full
• Locates and monitors overdue accounts, using Excel or any efficient tools and methods
• Persuades and follow up with customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
• Records information about financial status of customers and status of collection efforts
• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
• Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
• Manages own workload ensuring all performance measures and SLAs are met

Skills

• Holds self and others accountable to meet commitments
• Effective communication with customers and internal stakeholders to ensure actions are completed to secure collection.
• Plan and prioritise work to meet commitments aligned with the Overdue KPI.

Experience and qualification

• Educated to university degree level, or vocational equivalent
• 2 years of relevant experience