Senior Executive (Business Support)

TDCX; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

TDCX in Singapore seeks a Senior Executive (Business Support) to maintain contract trackers, drive renewals, and ensure audit-ready documentation while coordinating cross-functional workflows across Operations, Finance and Business Development. You will monitor billing, reconcile service delivery with contract scope, and escalate risks to senior management.

A Diploma or Degree is required with strong MS Office and basic Power BI knowledge.

Qualifications

• Diploma or degree in business admin, logistics, supply chain, finance, accounting, or related discipline.
• Experience in contract administration, billing support, or finance coordination.
• Background in logistics, warehousing, or industrial service contracts is a plus.
• Strong MS Office skills and ability to build basic dashboards.
• Familiarity with digital/AI productivity tools for workflow automation.

Responsibilities

• Maintain contract trackers to monitor expirations and renewal windows.
• Coordinate with stakeholders to drive contract renewals, extensions, or closures.
• Ensure audit-ready contract records and documentation.
• Highlight risks, compliance gaps, or pending decisions to senior management.
• Monitor billing schedules and prevent revenue leakage with Finance.
• Reconcile service delivery against contract scope and billing.
• Track revenue-related issues and elevate unresolved items.
• Maintain opportunity logs and progress trackers for new initiatives.
• Collaborate across Operations, Finance, and Business Development for inputs.
• Prepare concise business updates and progress reports for management meetings.

Skills

MS Office

Power BI basics

Cross-functional communication

Attention to detail

Education

Related discipline (Business Admin, Finance, etc.)

Tools

Power BI

Power Apps

Power Automate

Job description

About the role

Senior Executive (Business Support) responsible for maintaining comprehensive contract management, coordinating renewals and extensions, ensuring audit-ready documentation, and serving as a central coordination point for cross-functional workflows involving Operations, Finance, and Business Development teams.

Key responsibilities

• Maintain comprehensive contract trackers to monitor expiration dates, renewal windows, variations, and key action items to prevent missed timelines.
• Coordinate with internal stakeholders to drive seamless contract renewals, extensions, or formal closures.
• Ensure all contract records, approvals, and supporting documentation are audit-ready and well-maintained.
• Proactively highlight contract risks, compliance gaps, or pending decisions to senior management.
• Monitor billing schedules for assigned contracts, ensuring timely follow-up with Finance and Operations to prevent revenue leakage.
• Reconcile operational service delivery against contract scope and billing requirements.
• Track outstanding revenue matters and elevate unresolved billing issues early to management.
• Maintain opportunity logs, action lists, and progress trackers for new commercial initiatives and business discussions.
• Collaborate with Operations, Finance, and Business Development teams to gather critical inputs for business proposals and project updates.
• Prepare concise business updates, briefing notes, and progress reports for management meetings.

About you

• Diploma or Degree in Business Administration, Logistics, Supply Chain, Finance, Accounting, or a related discipline.
• Prior experience in contract administration, billing support, finance coordination, commercial support, or logistics operations administration.
• Background in logistics, supply chain, warehousing, or industrial service contracts will be an added advantage.
• High proficiency in Microsoft Office (Excel, PowerPoint, Outlook) with the ability to build and maintain basic dashboards and trackers.
• Comfortable working with digital/AI productivity tools to improve workflow automation, data tracking, and report generation.
• Basic knowledge of Power BI, Power Apps, or Power Automate is a strong advantage.
• Excellent cross-functional communication, strong attention to detail, and a proactive approach to resolving operational and financial bottlenecks.

Note: Only shortlisted candidates will be notified.