Senior Executive/Assistant Manager, Student Administration (Care, Serve, Learn Office)

Nanyang Technological University; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Nanyang Technological University (NTU) Singapore seeks a Senior Executive/Assistant Manager to develop, implement, and admin­ister the CSL course series. The role collaborates with internal and external stakeholders and focuses on content ideation, design, video editing, and copywriting for CSL’s digital platforms.

The role requires a bachelor’s degree and 5–6 years in programme management or experiential learning, with strong communication and social media skills to drive engagement and impact.

Qualifications

• A bachelor’s degree in Education, Social Sciences, Communications, Marketing, or a related field.
• Strong content creation, social media, and stakeholder engagement capabilities.
• Experience in programme management, community service, or experiential learning is preferred.
• Proficiency with major social media platforms and photo/video editing tools.
• Ability to plan, execute, and monitor CSL initiatives independently and with cross-functional teams.

Responsibilities

• Content Creation and Curation: develop, publish, and share multimedia content to grow the CSL Office’s digital presence.
• Stakeholder & Community Engagement: secure long-term participation and support for CSL requirements.
• Collaboration & Integration with Team: ensure CSL requirements align with undergraduate programmes and institutional needs.
• Programme Leadership & Execution: lead scheduling, registration, and tracking of students’ graduation requirements; manage claims and reimbursements.

Skills

Content creation

Video editing

Copywriting

Social media management

Stakeholder management

Campaign planning

Analytics

Budget management

Education

Bachelor's degree in Education, Social Sciences, Communications, Marketing

Tools

Canva

Photoshop

Premiere Pro

Job description

Nanyang Technological University (NTU) has launched the “Care, Serve, Learn” (CSL) initiative as a compulsory, credit-bearing course series for all undergraduates admitted from Academic Year 2025 onwards. Integrated into the Interdisciplinary Collaborative Core (ICC) curriculum, CSL bridges academic learning with meaningful community service, aiming to cultivate socially responsible, empathetic, and civically engaged graduates. Through structured training, hands‑on service with partner organizations, and individual and team‑based reflective learning, students develop vital skills such as active listening, advocacy, and project management. The initiative builds on NTU’s strong culture of volunteerism and reflects a broader educational vision that blends intellectual growth with real‑world impact. The new initiative will be managed by the new CSL office.

Role Overview

The role of the Senior Executive/Assistant Manager is to assist in the development, implementation, and administration of the CSL course series. The role requires close collaboration with both internal and external stakeholders to ensure the success of the CSL initiative. The role also focuses on creative content ideation, design, video editing, and copywriting—helping the team produce fresh, engaging, and brand‑aligned materials for CSL’s digital platforms.

Key Responsibilities

• 1) Content Creation and Curation Plan, create, publish, and share engaging multimedia content (text, images, and videos) to build meaningful connections and strengthen the CSL Office’s digital presence. This includes developing original content, writing compelling copy, and editing photos and videos. Drive audience engagement by actively monitoring and responding to comments, messages, and mentions, fostering an inclusive online community and ensuring a positive user experience. Develop and implement social media strategies aligned with organisational goals to increase brand awareness, drive web traffic, and enhance audience engagement. Support campaign management by assisting in the design and execution of social media, EDMs, and digital advertising campaigns, collaborating with internal and external marketing teams, and managing allocated budgets. Conduct performance analysis by tracking and analysing social media metrics, insights, and best practices to evaluate campaign effectiveness and inform future strategies. Monitor trends by staying abreast of emerging digital technologies, social media trends, and algorithm changes to identify and leverage new engagement opportunities.
• 2) Stakeholder & Community Engagement Proactively engage partners to secure long‑term participation and support for CSL requirements.
• 3) Collaboration & Integration with Team Work closely with CSL team members and both internal and external stakeholders to ensure the seamless integration of CSL requirements within the broader academic programme structure and institutional requirements. Foster alignment across undergraduate initiatives to ensure cohesion, enhance coordination, and maximise impact through collaborative stakeholder engagement and effective delivery of CSL courses.
• 4) Programme Leadership & Execution Lead the development, coordination, and scheduling/timetabling of the CSL course series, including course registration processes and tracking of students’ graduation requirements. Oversee the processing of students’ claims, including disbursement and reimbursement for service‑learning activities, ensuring compliance with institutional policies and timely execution.Ensure alignment of the CSL initiative with NTU Undergraduate Education’s vision by advancing experiential learning, supporting students’ professional and personal development, and delivering meaningful community and social impact.

Requirements

• A bachelor’s degree in Education, Social Sciences, Communications, Marketing, or a related field.
• 5-6 years of relevant experience in programme management, community service and engagement, or experiential learning.
• Resourceful and demonstrate strong work prioritization, stakeholder management, event planning, and analytical skills.
• Strong communication and stakeholder engagement to engage government agencies, non‑profit orgnizations, donors, and alumni to drive collaboration, support and funding opportunities.
• Prior experience in higher education or social impact projects is a plus.
• Proficiency with major social media platforms (Facebook, Instagram, LinkedIn, TikTok, etc)
• Familiarity with photo/video editing tools (e.g. Canva, Photoshop, Premiere Pro, etc)
• Adept in both strategic planning and on‑the‑ground execution of initiatives.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Comfortable working in a dynamic, fast‑paced environment with evolving priorities.
• Commitment to empowering students through experiential learning, professional development, and impactful community service.
• Experience in managing programme budgets, allocating resources effectively, and ensuring financial sustainability of service‑learning and fundraising initiatives.

We regret that only shortlisted candidates will be notified.

Hiring Institution

NTU A research‑intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world‑class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark‑certified (equivalent to LEED‑certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech‑enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive