Senior Executive / Assistant Manager Product (Core Cards)

Maybank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Maybank is seeking a senior product manager to lead the Core Cards portfolio for youths, emerging and mass affluent segments in Singapore. You will shape product strategy, customer journeys and performance to support Cards & Personal Loans business goals. You will drive digital initiatives to enhance engagement and efficiency.

You will collaborate with Card Schemes and cross-functional teams to deliver innovative offerings and superior customer experiences in a fast-evolving payments landscape.

Qualifications

• Excellent analytical, problem-solving, and project management skills.
• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Responsibilities

• Manage the product strategy, customer journey and portfolio performance of the Core Cards portfolios targeting at youths, emerging and mass affluent segments, to support & contribute to the overall Cards & Personal Loans business goals and objectives.
• Monitor market and competitive trends to identify gaps and opportunities, and develop value propositions for each of the card products through differentiated offerings and product innovation, to stay relevant to customers' evolving needs.
• Lead initiatives on digital solutions and other innovation that would drive customer engagement, enhance user experience, improve product delivery and servicing, optimise costs and operational efficiency, and streamline processes.
• Work closely with Card Schemes on all matters relating to Product Management.

Skills

Analytical

Problem-Solving

Communication

Job description

• Manage the product strategy, customer journey and portfolio performance of the Core Cards portfolios targeting at youths, emerging and mass affluent segments, to support & contribute to the overall Cards & Personal Loans business goals and objectives
• Monitor market and competitive trends to identify gaps and opportunities, and develop value propositions for each of the card products through differentiated offerings and product innovation, to stay relevant to customers' evolving needs
• Lead initiatives on digital solutions and other innovation that would drive customer engagement, enhance user experience, improve product delivery and servicing, optimise costs and operational efficiency, and streamline processes

Job Description

• Manage the product strategy, customer journey and portfolio performance of the Core Cards portfolios targeting at youths, emerging and mass affluent segments, to support & contribute to the overall Cards & Personal Loans business goals and objectives
• Monitor market and competitive trends to identify gaps and opportunities, and develop value propositions for each of the card products through differentiated offerings and product innovation, to stay relevant to customers' evolving needs
• Lead initiatives on digital solutions and other innovation that would drive customer engagement, enhance user experience, improve product delivery and servicing, optimise costs and operational efficiency, and streamline processes

Job Responsibilities

• Manage the product strategy, customer journey and portfolio performance of the Core Cards portfolios targeting at youths, emerging and mass affluent segments, to support & contribute to the overall Cards & Personal Loans business goals and objectives
• Monitor market and competitive trends to identify gaps and opportunities, and develop value propositions for each of the card products through differentiated offerings and product innovation, to stay relevant to customers' evolving needs
• Lead initiatives on digital solutions and other innovation that would drive customer engagement, enhance user experience, improve product delivery and servicing, optimise costs and operational efficiency, and streamline processes
• Work closely with Card Schemes on all matters relating to Product Management

Job Skills

• Analytical
• Problem-Solving
• Communication

Job Requirements

• Excellent analytical, problem-solving, and project management skills
• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Result focused and must possessed team leadership skills with deep relationship management experience.
• Strong leadership that role models the right behavior to instill a culture of success and discipline to deliver growth to the business.
• Possess can-do attitude.
• Fosters open communication and collaboration among team members, encouraging the active exchange of ideas and perspectives.
• Performs effectively under pressure, demonstrating agility and resilience in adapting, recovering and reprioritising in a constantly evolving business environment.
• Innovation driven with the latest payment trends to champion ideas and new way of doing things.