Head, Acquisition & Telesales

Maybank; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Maybank Singapore seeks a senior leader to formulate and drive a comprehensive channels acquisition strategy for credit cards and personal loans, spanning digital, offline, and telesales to achieve business goals. You will oversee end-to-end customer acquisition from leads to onboarding, partnering with internal and external parties to ensure efficiency and effectiveness.

You will lead and inspire the telesales team, fostering a culture of excellence, performance and customer-centricity to hit

Qualifications

• Deep expertise in customer acquisition across digital channels.
• Proven leadership, integrity and professional work ethic.
• Results-driven with team leadership and relationship management.

Responsibilities

• Formulate, develop and implement a comprehensive channels acquisition strategy for credit cards and personal loans across digital, offline and telesales.
• Manage end-to-end customer acquisition from leads generation to onboarding with internal and external parties.
• Coordinate with Card Schemes and product managers to oversee budgets, reporting and tracking.
• Lead telesales team and foster a culture of excellence, performance and customer-centricity.
• Develop business strategies for segment cards and drive cross-selling opportunities.

Skills

Leadership

Collaboration

Job description

• Formulate, develop and implement a comprehensive channels acquisition strategy for credit cards and personal loans products, encompassing digital, offline, and telesales channels to support & contribute to the overall Cards & Personal Loans business goals and objectives.
• Manage the end-to-end processes of customer acquisition from leads generation to onboarding of the customers, through working with internal and external parties, to ensure process efficiency and effectiveness.
• Lead and provide visionary leadership to the telesales team, fostering a culture of excellence, performance, and customer-centricity to achieve acquisition targets and drive business growth.

Job Description

• Formulate, develop and implement a comprehensive channels acquisition strategy for credit cards and personal loans products, encompassing digital, offline, and telesales channels to support & contribute to the overall Cards & Personal Loans business goals and objectives.
• Manage the end-to-end processes of customer acquisition from leads generation to onboarding of the customers, through working with internal and external parties, to ensure process efficiency and effectiveness.
• Lead and provide visionary leadership to the telesales team, fostering a culture of excellence, performance, and customer-centricity to achieve acquisition targets and drive business growth.

Job Responsibilities

• Formulate, develop and implement a comprehensive channels acquisition strategy for credit cards and personal loans products, encompassing digital, offline, and telesales channels to support & contribute to the overall Cards & Personal Loans business goals and objectives
• Manage the end-to-end processes of customer acquisition from leads generation to onboarding of the customers, through working with internal and external parties.
• Work with Credit Card and Personal Loans product managers to manage the acquisition budget, internal & regulatory reporting and tracking
• Work closely with Card Schemes on all matters relating to Product Management
• Formulate, develop and implement business strategies / plans for segment cards

Job Skills

• Leadership
• Collaboration

Job Requirements

• Possesses deep expertise in customer acquisition, particularly across digital channels.
• Demonstrates a positive attitude, professionalism and strong work ethic, with a high level of integrity and ethical standards.
• Results-driven, with strong team leadership capabilities and extensive relationship management experience.
• Demonstrates strong leadership by role-modelling the right behaviours and fostering a culture of success, accountability and discipline to drive sustainable business growth.
• Possesses a strong “figure-it-out” mindset, demonstrating resourcefulness, initiative and self-sufficiency in navigating challenges.
• Cultivates open communication and collaboration within the team, actively encouraging the exchange of ideas and perspectives.
• Performs effectively in high-pressure situations, demonstrating resilience and agility in adapting, recovering and reprioritising in a constantly evolving business environment.
• Innovation-driven and keeps abreast of the latest payment trends, championing new ideas and better ways of working.
• Demonstrates strong cross-functional collaboration across lines of business to drive cross-selling opportunities for the Bank’s products and services.
• Possesses deep knowledge of the consumer cards industry, complemented by a strong and well-established network within the cards and payments ecosystem.