Debit Cards Product Manager

quess selection & services pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Quess Selection & Services Pte. Ltd. is seeking a Debit Card Product Manager to lead the end-to-end management of a bank’s debit card portfolio, defining strategy and profitability across the product lifecycle.

You will work closely with marketing, digital, operations, risk, compliance, technology and external partners to drive market-leading debit card solutions that align with consumer banking objectives.

Qualifications

• Experience in product management, preferably in cards or payments.
• Ability to interpret data and translate insights into actions.
• Strong attention to detail with accuracy and compliance awareness.
• Effective verbal and written communication across cross-functional teams.
• Customer-centric mindset to improve service delivery and outcomes.
• Strong problem-solving and decision-making capabilities.
• Proven ability to manage multiple projects and deadlines.
• Experience mapping processes and workflows for operational clarity.

Responsibilities

• Develop and execute the product strategy and roadmap for debit card offerings.
• Collaborate with stakeholders to optimise processes for ongoing debit card product management.
• Analyze market research and customer feedback to identify enhancement needs.
• Monitor KPIs and use data to drive decisions and profitability improvements.
• Oversee budgets, resource allocation, and performance tracking.

Skills

Analytical skills

Attention to detail

Communication skills

Customer focus

Problem solving

Project management

Process mapping

Stakeholder management

Job description

About the role:

Responsible for the end-to-end management of the client bank’s debit card portfolio, driving product strategy, customer value proposition, commercial performance, and operational excellence. The role will support the full product lifecycle, from product development and enhancement to portfolio optimization, customer acquisition, engagement, and profitability. Working closely with cross-functional teams across marketing, digital, operations, risk, compliance, technology, and external partners, the incumbent will identify growth opportunities, enhance customer experiences, implement process improvements, and ensure the delivery of market-leading debit card solutions that support the bank's consumer banking objectives.

Key Responsibilities:

• Develop and execute the product strategy and roadmap for debit card offerings, ensuring alignment with overall business objectives and market demands
• Collaborate with internal and external stakeholders to develop optimised processes to ensure successful ongoing management of the debit card products
• Conduct thorough market research and analyse customer feedback to identify needs and opportunities for product enhancements
• Monitor key performance metrics, use data to drive decision-making and implement strategies to improve overall customer experience and drive profitability
• Oversee the budget, ensuring efficient resource allocation and tracking

Requirements

• At least 3-5 years of work experience in product management, preferably in the cards industry
• Analytical Skills: Ability to interpret data and with a focus on data-driven decision-making
• Attention to Detail: Meticulous in ensuring accuracy and compliance standards are met with minimal risk
• Communication and Interpersonal Skills: Effective verbal and written communication to work collaboratively across teams. Demonstrate strong presentation skills.
• Customer Focus: Understanding of customer’s needs to ensure operational processes enhance service delivery
• Problem Solving: Strong skills in identifying problems and developing effective solutions
• Project Management: Ability to manage multiple projects, prioritise tasks and meet deadlines
• Process Mapping: Proficient in creating process maps and flowcharts to visualise workflows
• Stakeholder Management: Able to manage a diverse range of stakeholders (both internal and external) across business, operations, technology and schemes.