Senior Executive

NUHS@Home; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ng Teng Fong General Hospital is seeking a Senior Executive, Clinical Operations to support Specialist Outpatient Clinics. You will partner with clinic teams, nursing and corporate services to plan operations, monitor performance and drive efficient, patient-centred service delivery.

You will analyse data, lead process improvements, manage procurement and asset records, and coordinate stakeholder activities to enhance patient experience and optimize resource use in a busy hospital environment.

Qualifications

• Degree in Healthcare Management or related discipline.
• 2–5 years in healthcare operations or admin; healthcare setting preferred.
• Strong analytical and problem-solving skills.
• Proficient in MS Office; dashboard experience is a plus.
• Strong written and verbal communication; stakeholder management.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Plan, coordinate and execute operational activities across Specialist Outpatient Clinics.
• Analyse clinic utilisation, wait times and trends; prepare dashboards and reports.
• Coordinate process improvement projects with risk and deliverable tracking.
• Manage procurement, vendor coordination, expenditure tracking and asset records.
• Collaborate with internal and external stakeholders and support staff engagement activities.

Skills

Analytical skills

Problem-solving

Stakeholder management

Communication skills

Independent work

Education

Healthcare Management

Health Services Administration

Public Health

Psychology

Social Sciences

Tools

Microsoft Excel

Microsoft PowerPoint

Dashboard tools

Job description

Job ID: 10626
Job Function: Administration
Institution: Ng Teng Fong General Hospital

Overview

The Senior Executive, Clinical Operations supports the day-to-day operations of Specialist Outpatient Clinics (SOCs) to ensure smooth, efficient and patient-centred service delivery. Working closely with clinic operations teams, nursing, clinical departments and corporate services, you will support operational planning, performance monitoring, project implementation and stakeholder coordination to enhance patient experience, optimise resource utilisation and improve operational efficiency.

Job Responsibilities

You Will Be Responsible For The Following

• Support the planning, coordination and execution of operational activities across Specialist Outpatient Clinics, including resource planning, procurement and asset management.
• Compile, analyse and interpret operational data such as clinic utilisation, wait times, lead times, referral trends, attendance rates and turnaround times, and prepare timely dashboards and management reports.
• Coordinate process improvement initiatives and operational projects, including project planning, implementation, monitoring, evaluation and follow-up of risks, dependencies and deliverables.
• Manage administrative and financial processes, including purchase requisitions, vendor coordination, expenditure tracking, inventory and asset records, payment processing and staff onboarding or offboarding support.
• Work collaboratively with internal and external stakeholders, and support staff engagement activities, events, workshops, meetings and the follow-up of service feedback.

Requirements

• Recognised degree in Healthcare Management, Health Services Administration, Business Administration, Public Health, Psychology, Social Sciences or a related discipline.
• Preferably 2 to 5 years of experience in healthcare operations, administration, project management or a related field; experience in a healthcare setting is an advantage.
• Strong analytical and problem-solving skills, with the ability to interpret operational data and translate findings into actionable recommendations.
• Proficient in Microsoft Office applications, especially Excel and PowerPoint; experience with dashboard tools is an advantage.
• Good project coordination and stakeholder management skills.
• Strong written and verbal communication skills.
• Ability to work independently, manage multiple priorities and deliver work in a fast-paced environment.