Senior Enterprise Backup Engineer - DR & Data Protection

CORNERSTONE GLOBAL PARTNERS PTE. LTD.

Singapore

On-site

SGD 90,000 - 130,000

Full time

4 days ago

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Job summary

Cornerstone Global Partners seeks an experienced Backup Administrator to join the Run Team as an L3 resource. You will manage enterprise backup infrastructure, ensuring data protection and service availability across multiple data centres.

Responsibilities include day-to-day BAU, change planning, monitoring, DR/BC exercises, vulnerability remediation, and coordination with vendors. Requires 8+ years of hands-on backup experience and ServiceNow/ITIL exposure.

Qualifications

Minimum 8 years of relevant hands-on experience in backup administration and enterprise backup infrastructure support.
Bachelor's degree in Information Technology or a related discipline.
Basic understanding of ITIL processes and practices.
Experience using ServiceNow or a similar ITSM platform for incident, service request, change and problem management.

Responsibilities

Handle day-to-day BAU activities, incidents and service requests through the ITSM system.
Plan, prepare and execute technical changes in accordance with established change management procedures.
Monitor system alerts and resolve issues identified through monitoring tools.
Manage, maintain and operate enterprise backup solutions, including VTL, PTL, tape media and encryption devices.
Manage and maintain backup replication between data centres.
Configure and administer backup software, client agents, backup jobs and tape libraries to support new backup requirements.
Perform daily backup monitoring and reporting, troubleshoot backup failures, and coordinate resolution with clients, partners and vendors.
Plan and coordinate backup infrastructure upgrades with vendors.
Conduct storage performance analysis and troubleshoot backup-related performance and capacity issues in collaboration with platform, database and other technical teams.
Perform root cause analysis for incident and problem management activities.
Identify, assess and remediate vulnerabilities arising from security scans, penetration tests, audit findings and other security assessments.
Plan, execute and support data centre maintenance activities and Disaster Recovery (DR) and Business Continuity (BC) exercises.
Coordinate with internal stakeholders and external vendors on hardware repairs, software issues and technical support cases.
Manage and resolve Level 1 (L1) and Level 2 (L2) escalations, and participate in task forces for priority incidents and crisis management.
Develop, review and maintain technical documentation, including Standard Operating Procedures (SOPs), to support knowledge management.
Prepare operational data and reports for dashboards, capacity planning, system health checks, IT controls, compliance and audit requirements.
Participate in service improvement reviews and implement agreed improvement actions.