Backup Administrator (L3)

UNITECH CONSULTING PTE. LTD.; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

UNITECH CONSULTING PTE. LTD. seeks an experienced Backup Administrator (L3) to join IT Operations and Run. You will manage enterprise backup infrastructure, monitor operations, resolve incidents, and support disaster recovery and data protection initiatives.

The role requires 8–12 years of hands‑on backup experience with Dell NetWorker/Data Domain and tape libraries, plus DR/BC and ITSM familiarity. On-site Singapore operations with shift flexibility are expected.

Qualifications

• 8–12 years of hands‑on enterprise backup administration experience.
• Experience with Dell NetWorker, Dell Data Domain and tape libraries.
• Knowledge of NDMP backup and SAN (LAN‑free) configurations.
• Experience with backup cloning, staging, replication and appliance operations (VTL/PTL).
• Tape media management including inventory, rotation and recall.
• Backup failover/failback and disaster recovery operations.
• Windows and Red Hat Linux knowledge related to backup configurations.
• Familiarity with CyberArk, OMI for event/alerting and ServiceNow for ITSM.
• Basic ITIL understanding.

Responsabilités

• Provide Level 3 BAU technical support for backups, incidents, and service requests.
• Plan and execute changes per change management procedures.
• Monitor backup systems, resolve failures, and ensure scheduled jobs complete successfully.
• Manage enterprise backup infra including VTL/PTL, media, encryption devices.
• Configure replication between data centers and backup software clients.
• Perform DR/BC exercises and coordinate with stakeholders and vendors.
• Document SOPs, reports, capacity plans, and health checks.
• Support security assessments and remediate vulnerabilities.
• Participate in incident resolution and service improvement reviews.

Connaissances

Dell NetWorker

Dell Data Domain

Tape libraries

NDMP backup

SAN (LAN-free)

Backup replication

VTL / PTL

Tape media management

Failover / failback

Windows

Linux

CyberArk

ServiceNow

ITIL

Formation

Bachelor's/Master's in IT or CS

Outils

NDMP

VTL

PTL

Tape libraries

Description du poste

Job Summary

We are seeking an experienced Backup Administrator (L3) to join our IT Operations and Run team. The successful candidate will be responsible for managing enterprise backup and recovery infrastructure, monitoring backup operations, resolving incidents, implementing changes, supporting disaster recovery activities, and ensuring data protection and service availability.

The candidate should have 8–12 years of relevant hands‑on experience in enterprise backup administration, with strong technical expertise in Dell NetWorker, Dell Data Domain, tape libraries, backup replication, and disaster recovery operations.

Key Responsibilities

• Perform Level 3 technical support for day‑to‑day BAU operations, service requests, incidents, and project‑related tasks through the ITSM system.

• Plan, prepare, and execute technical changes in accordance with change management procedures.

• Monitor backup systems, respond to alerts, troubleshoot backup failures, and ensure successful completion of scheduled backup jobs.

• Manage and maintain enterprise backup infrastructure, including Virtual Tape Libraries (VTL), Physical Tape Libraries (PTL), tape media, and encryption devices.

• Administer backup replication between data centers and configure backup software, client agents, backup jobs, and tape libraries for new requirements.

• Perform backup cloning, staging, replication, and failover/failback operations to support disaster recovery requirements.

• Conduct backup storage performance analysis and troubleshoot capacity and performance issues in collaboration with platform, database, and other technical teams.

• Perform root cause analysis for incidents and problems, and implement corrective and preventive actions.

• Identify and remediate security vulnerabilities reported through vulnerability scans, penetration tests, audits, and other security assessments.

• Plan and execute data center maintenance, infrastructure upgrades, and Disaster Recovery (DR) and Business Continuity (BC) exercises.

• Coordinate with internal stakeholders, external vendors, and service partners on hardware break/fix issues, software incidents, and infrastructure upgrades.

• Handle L1/L2 escalations and participate in priority incident resolution and crisis management activities.

• Prepare and maintain technical documentation, Standard Operating Procedures (SOPs), operational reports, dashboards, capacity plans, health checks, and audit/compliance records.

• Participate in service improvement reviews and implement agreed improvement actions.

Technical Skills and Requirements

Essential Skills

• Strong hands‑on experience with Dell NetWorker backup software.

• Experience with Dell Data Domain and Quantum Scalar i500 or HPE StoreEver MSL tape libraries.

• Knowledge of NDMP backup and SAN (LAN‑free) backup configurations.

• Experience in backup cloning, staging, replication, and backup appliance operations involving VTL and PTL.

• Hands‑on experience in tape media management, including inventory, rotation, and recall.

• Experience with backup failover/failback and disaster recovery operations.

• Basic to intermediate working knowledge of Windows and Red Hat Linux operating systems, including backup‑related configuration parameters.

• Familiarity with CyberArk Privileged Access Management and the OMI suite for event and alert management.

• Working knowledge of ServiceNow for Incident, Service Request, Change, and Problem Management.

• Basic understanding of ITIL processes and practices.

Desirable Skills

• Experience with Avamar, Cristie, or CA Arcserve backup solutions.

• Knowledge of HPE StoreOnce and Oracle StorageTek SL8500 tape libraries.

• Scripting and automation experience in Unix/Linux environments.

Educational Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related discipline.

Experience and Competencies

• Minimum 8–12 years of relevant hands‑on experience in enterprise backup administration and infrastructure operations.

• Strong analytical, troubleshooting, and problem‑solving skills.

• Good understanding of IT service management and operational processes.

• Ability to work effectively in a flexible, dynamic, and service‑oriented environment.

• Strong teamwork, stakeholder coordination, and vendor management skills.

• Good written and verbal communication skills in English.

Work Schedule, Rotational Shifts, and On‑Call Support

The role requires flexibility to work on rotational shifts, weekends, and on‑call support to ensure continuous IT operations.

Rotational shift timings (India Standard Time – IST):

• Early Morning Shift: 4:30 AM – 1:30 PM

• Morning Shift: 6:30 AM – 3:30 PM

• Afternoon Shift: 11:30 AM – 8:30 PM

• Evening Shift: 2:30 PM – 11:30 PM

• Additional Afternoon Shift (daylight‑saving period, approximately late October to late March): 12:30 PM – 9:30 PM

• Additional Evening Shift (daylight‑saving period, approximately late October to late March): 3:30 PM – 12:30 AM

• Saturday Shift, when scheduled: 11:30 AM – 8:30 PM

Weekend Support

• Mandatory support on every third Saturday of the month.

• Additional Saturday shifts may be scheduled for planned maintenance and operational activities.

• Working arrangements may follow a Monday‑to‑Saturday schedule, with the applicable standard weekly working hours and shift arrangements confirmed by the employer.

On‑Call Support

• Weekdays: 11:30 PM – 4:30 AM from April to October, or 12:30 AM – 4:30 AM from November to March, following the respective evening shift.

• Weekends: Rotational on‑call coverage from Saturday 12:00 AM to Monday 4:30 AM.

• The role requires availability to respond to critical incidents and operational escalations during assigned on‑call periods.

Public Holidays

• Public holiday arrangements will follow the client's holiday calendar, including Paris client holidays, as applicable.

Work Environment

The successful candidate will work in an enterprise IT operations environment supporting business‑critical backup infrastructure, data protection, recovery, and disaster recovery services. The role requires adherence to ITSM procedures, operational controls, security standards, and service‑level expectations.