Senior Engineering Officer (2 years contract)

Singapore Telecommunications Limited; Singapore; On-site; SGD 56,000 - 78,000; Full time

Job summary

Singtel is seeking an Engineering Officer (Technician) to work with the Integrated Network Operation Centre in Singapore. You will coordinate fault clearance and service restoration, perform site surveys, installation, testing and preventive maintenance of access and transmission equipment to meet customer and operational requirements.

The role requires being on standby, handling irregular hours including nights and holidays, and collaborating with planners and contractors to ensure timely

Qualifications

• Minimum qualification: O Level /A Level or ITE in Mechanical or Electrical Engineering or equivalent.
• Experience in telecommunications engineering or transmission systems is preferred.
• Ability to troubleshoot and isolate faults across access and transmission equipment.

Responsibilities

• Coordinate with INOC on fault clearance and service restoration to meet SLA.
• Troubleshoot faults on access and transmission equipment; escalate to Tier 2 when needed.
• Plan and execute site surveys, installation, testing, and preventive maintenance of equipment.
• Monitor health and performance of equipment; take remedial actions as required.
• Provide support for routing/diversion during cable incidents; standby duties and recall on short notice.
• Coordinate with planners and contractors for recovery and shutdown activities.
• Perform other duties as assigned by supervisor.

Skills

24x7 standby

Interpersonal skills

Analytical troubleshooting

Teamwork

Flexible hours

Education

O Level / A Level / ITE in Mechanical or Electrical Engineering

Tools

OTDR

Power Meter

Fiber testing tools

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

• Co-ordinate closely with INOC (Integrated Network Operation Centre) on the timely fault clearing and service restoration of access and transmission equipment in order to meet the SLA (Service Level Agreement).
• Troubleshoot fault related to access and transmission equipment. Escalation to tier two technical support if need arises.
• Responsible for the daily schedule preparation and timely execution of the site survey, installation (including patching work) & commissioning, testing, replacement and preventive maintenance of access and transmission equipment to meet customer and operational requirements.
• Monitor the health and performance of the access and transmission equipment in the network and carry out remedial action accordingly.
• Provide support for re-routing or diversion activities during cable related service incident.
• On standby duties and silent hour recall. Work on irregular hours, such as at night and on public holiday, weekends, at very short notice when need arises.
• Coordinate with planner and contractor on the recovery of transmission equipment including shutting down of non-working equipment.
• Perform any other duties as assigned by the supervisor.

Skills for Success:

• Able to work during non-office hours on an occasional basis and be on 24 x 7 hours standby alert for ad-hoc faults.
• Minimum qualification of O Level /A level or ITE in Mechanical Engineering / Electrical engineering or equivalent.
• 3 years working experience in the grade of Engineering Officer (Technician) or equivalent experience.
• Have good knowledge on telecommunications engineering and the working concepts of the transmission systems. Experience and knowledge in transmission equipment will be an added advantage, such as SDH, GPON, MD, MSAN, IAD, CE, NGCE, IPMD).
• Have good knowledge on Fiber patching, Testing, troubleshooting, and is able to use OTDR, power Meter, other fiber testing tolls to isolate the fault
• Able to demonstrate good interpersonal and communications skills and the ability to work as a team.
• Good analytical troubleshooting skills in the area of technical fault isolation.