Associate Engineer II

Singapore Telecommunications Limited; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Singapore Telecommunications Limited, trading as Singtel, invites skilled engineers to join the 24/7 Submarine Cable System NOC. You will handle end-to-end operations, fault/change management, and regulatory reporting in a mission-critical environment.

Responsibilities include technical analysis of alarms, coordinating restoration with partners, documenting incidents, and participating in disaster recovery exercises. Diploma holders in relevant engineering fields are encouraged to apply.

Qualifications

• Diploma in Telecommunications Engineering or related field.
• Experience in telecommunications network operations, transmission systems or submarine cable operations.
• Demonstrated incident management experience in mission-critical environments.
• Experience operating NMS with write privileges is desirable.
• Experience with international submarine cable systems or carrier-grade infra is advantageous.

Responsibilities

• Perform technical assessments of submarine cable alarms to determine fault domains and service impact.
• Operate NMS with appropriate privileges to carry out restoration actions.
• Coordinate incident restoration with consortium members, Cable Landing Stations and internal teams.
• Restore service and monitor progress until normal operations resume.
• Prepare and submit mandatory regulatory notifications during outages.
• Maintain accurate incident chronology and shift documentation.
• Escalate operational issues per escalation procedures.
• Participate in readiness activities, disaster recovery exercises and continuous improvement.

Skills

Incident management

NMS operations

IP networking protocols

Optical transmission knowledge

Regulatory/compliance awareness

Education

Diploma in Telecommunications Engineering

Electrical Engineering

Computer Engineering

Computer Science

Tools

Network Management Systems (NMS)

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

The candidate is part of the 24/7 Submarine Cable System NOC, responsible for end-to-end operations including fault management, change management, order fulfilment, network surveillance and regulatory reporting. The role ensures high network availability across Singtel co-owned cable systems within a mission-critical environment.

Responsible for executing technical operations to ensure the availability, reliability and restoration of international submarine cable systems. The incumbent independently performs technical analysis, executes operational activities through authorised Network Management Systems (NMS), and coordinates restoration activities in accordance with established operating procedures and regulatory requirements.

These include:

• Performing technical assessment of complex submarine cable system alarms to determine probable fault domains and service impact.
• Executing operational activities through Network Management Systems (NMS) with authorised write access, requiring sound judgement to prevent unintended service disruption.
• Coordinate incident restoration activities with consortium members, Cable Landing Stations, equipment vendors and internal engineering teams.
• Execute restoration actions and monitor service recovery until normal operations are restored
• Preparing and submitting mandatory regulatory notifications within prescribed timelines during submarine cable outages.
• Maintain accurate incident chronology, operational records and shift documentation.
• Escalate operational issues, risks and unresolved incidents in accordance with established escalation procedures.
• Participate in operational readiness activities, disaster recovery exercises and continuous improvement initiatives.
• These responsibilities require engineers capable of making sound operational decisions independently while maintaining strict adherence to operational governance and regulatory requirements.

Skills for Success:

• Diploma in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Computer Science or equivalent
• In telecommunications network operations, transmission systems, optical transport networks or submarine cable operations
• Demonstrated experience in incident management within a mission-critical operational environment
• Experience operating Network Management Systems (NMS) with configuration or operational write privileges is highly desirable
• Experience supporting international submarine cable systems, optical transmission networks or carrier-grade infrastructure will be an advantage.

Good to have

• IP networking protocols knowledge
• Optical transmission technologies knowledge
• Microsoft 365 tools knowledge
• DWDM (Dense Wavelength Division Multiplexing) and SDH (Synchronous Digital Hierarchy) technologies knowledge
• Proficiency with OTDR (Optical Time-Domain Reflectometer), BER (Bit Error Rate) test and Network Management Systems (NMS) knowledge