Senior Engineer, Software Support

ASM; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ASM is seeking a Senior Software Support Engineer in Singapore to investigate, reproduce and troubleshoot software issues on semiconductor equipment. You will work on embedded software and control systems, coordinating with field engineers and QA to ensure timely resolution.

Based in Singapore, this role involves travel (10–25%) to customer sites for installations and training, with opportunities to impact product quality and service delivery across ASM platforms.

Qualifications

• Bachelor's in CS/CE with 8+ years in software support, or Master's with 4+ years.
• Ability to read code and diagnose issues.
• Software development or QA experience.
• Willing to travel 10–25% domestically and internationally.
• Proficiency in C/C++, C#, Python; GitLab/GitHub experience.
• Experience with semiconductor equipment.
• Experience in machine control, real-time software, or device drivers.

Responsibilities

• Investigate, reproduce, determine root cause and recommend corrective actions.
• Troubleshoot and resolve software issues including embedded software for control systems.
• Manage escalation calls with field support engineers.
• Create bug reports for developers to fix.
• Collaborate with QA to add replicated bugs to regression.
• Travel to customer sites for installations, training, and troubleshooting.
• Coordinate with account team and GPS group during investigations.
• Handle issues until ready to hand off to developers.

Skills

C/C++

C#

Python

GitLab/GitHub

Debugging tools

Semiconductor equipment

Real-time software

Machine control

Education

Bachelor's degree in CS/CE

Master's degree in CS/CE

Tools

SAP

Microsoft Office

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

At ASM, our Software Engineering teams work on delivering software that has immediate, tangible resultsvisible in the operation of semiconductor processing equipment hardware. The hardware includes robotics,
gas valves, temperature controllers and other hardware. Based in Singapore, the Senior Software Support Engineer will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.Be part of ASM's investment in expanding software engineering capabilities in Singapore and help establish theSingapore Hub for semiconductor software development

What you will be working on

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommendcorrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems. Able totriage mechanical, electrical, and software bugs.
• Responsible for managing escalation calls with field support engineers
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Talking to the account team and GPS group (not directly with the customer) when investigatingreported issues.
• The team will handle all issues until they are ready to send them to the developer.

What we are looking for

• Minimum Bachelor's with 8 years of relevant software support experience or Master's degree with 4 years of relevant software support; majoring in Computer Science, Computer Engineering, or a related field.
• Ability to read code and diagnose issues.
• Software development or test (QA) experience.
• Ability to travel 10-25% domestically and internationally.
• Expertise in C/C++, C#, Python, Gitlab/Github.
• Experience with semiconductor equipment
• Experience working with two or more of the following is preferred: software for machine control,Semiconductor, Factory Automation, Multi-threaded applications, real-time software, device drivers,or other interrupt-driven software

What sets you apart

• Experience with ASM platforms
• Ability to handle customer situations, develop action plans, and drive resolution with ASM andcustomers
• Strong team collaboration skills with the ability to work independently and lead meetings
• Hands-on experience with debugging tools, diagnostics, log analysis, performance profiling, andproduction support methodologies.
• Structured, logic-based troubleshooting skills with the ability to coach others
• Experience collaborating with Product Development, Systems Engineering, Applications, Field Service,and Customer Support teams to address complex customer escalations.
• Ability to operate effectively in a fast-paced, multifunctional environment independently
• Strong multitasking and organizational capabilities
• Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP
• Excellent communication skills—clear, concise, and effective with peers, management, andcustomers
• Strong leadership qualities with the ability to mentor and develop others
• Acts as a role model while fostering strong internal and customer relationships
• Familiarity with AI-assisted development tools, large language models (LLMs), and modern softwareengineering practices leveraging generative AI.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com andon LinkedIn,Facebook, Instagram,XandYouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.