Senior / Engineer (Audio Recording)

Raffles Institution; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Raffles Institution in Singapore seeks an IT Support professional to assist staff and students with hardware, software, and network issues. You will enable audio recording studio use, support video recording during exams, and manage classroom smartboards and devices.

The role requires hands-on troubleshooting of Windows OS and networking, plus experience with audio tools like Pro Tools. MOE education experience is preferred and the contract is for two years, renewal possible.

Qualifications

• Experience troubleshooting Windows OS and networking devices.
• Hands-on TCP/IP, LAN/WAN, and network monitoring skills.
• Audio engineering skills for recording, editing and mixing.
• Strong interpersonal and problem solving abilities.
• Experience with MOE/education environments preferred.

Responsibilities

• Provide IT support to staff and students.
• Troubleshoot desktops, laptops, smartboards, iPads, printers, and peripherals.
• Support audio recording studio and audio track production.
• Record and proctor video sessions during examinations.
• Manage classroom smartboards and device management.
• Maintain technical documentation and SOPs.

Skills

Windows OS troubleshooting

Networking troubleshooting

TCP/IP & LAN/WAN

Audio engineering

Interpersonal skills

Problem solving

Education

Experience with Education / MOE schools

Tools

Mixers

Audio interfaces

Pro Tools

Job description

Job Description

1. Provide IT support to staff and students
2. Troubleshoot hardware, software, and network issues for desktops, laptops, smartboards, iPads, printers, and other peripherals
3. Facilitate the use of music recording studio, providing assistance to staffs and students for audio track recording
4. Facilitate and provide video recording during examination sessions for recorded proctoring
5. Manage classroom smartboard and device management
6. Maintain and improve technical documentation, SOPs, and knowledge base articles
7. Provide excellent customer service and maintain a positive attitude while assisting end-users with their IT-related

Job Requirements

• Experience and knowledge in troubleshooting Windows OS and networking devices (switches, firewalls, wireless network)
• Hands-on experience with TCP/IP, LAN/WAN technologies, and network monitoring tools
• Audio engineering skills, with knowledge of using Mixers, audio interfaces, Pro Tools to support audio recording, editing and mixing
• Good interpersonal skills and problem solving skills
• Past experience with Education / MOE schools preferred. Able to find solutions to problems with some degree of flexibility in the approach whenever possible and investigate enquiries and respond in a timely manner
• Past experience with Education / MOE schools preferred
• This is a 2-year contract (renewable)