Senior E-Commerce Lead: Growth, Campaigns & Ops

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

Flintex Consulting Pte Ltd in Singapore seeks a proactive Senior E-Commerce Specialist to oversee end-to-end storefront operations and ensure a seamless customer journey from browsing to delivery. You will manage product listings, campaigns, and CEPP, collaborating with finance and fulfilment to maintain accuracy, timely deliveries, and data-driven decisions.

The role requires 1–3 years of hands-on e-commerce experience, strong analytical skills, and excellent communication to coordinate with

Qualifications

• Diploma or Bachelor’s degree in Digital Marketing, Business, or a related field.
• Minimum of 2 years of hands-on experience in e-commerce operations.
• Proven experience with major e-commerce platforms (Shopify, WooCommerce, Amazon, Lazada, Shopee).
• Strong analytical skills with familiarity in Google Analytics or similar tools.
• Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment.
• A problem-solving mindset with a customer-first approach.
• Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.

Responsibilities

• Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.
• Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.
• Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.
• Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value.
• Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.
• Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.
• Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.
• Track and manage the Marketing Fund, including budget monitoring and documentation.
• Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.
• Generate regular reports on sales performance, campaign effectiveness, and operational metrics.

Skills

E-commerce operations

Platform management

Data analysis

Google Analytics

Education

Diploma or Bachelor’s degree in Digital Marketing, Business, or related field

Tools

Shopify

WooCommerce

Amazon

Lazada

Shopee

Google Analytics

Job description

Flintex Consulting Pte Ltd in Singapore seeks a proactive Senior E-Commerce Specialist to oversee end-to-end storefront operations and ensure a seamless customer journey from browsing to delivery. You will manage product listings, campaigns, and CEPP, collaborating with finance and fulfilment to maintain accuracy, timely deliveries, and data-driven decisions.

The role requires 1–3 years of hands-on e-commerce experience, strong analytical skills, and excellent communication to coordinate with