Senior Distribution Compliance Surveillance Officer

Great Eastern Sun; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

Great Eastern is seeking a passionate, analytical individual to join the Distribution Support team in Singapore. The role focuses on agency evaluations, trend analysis, and addressing gaps while supporting day-to-day operations and training initiatives.

You will monitor competency standards, engage with representatives and supervisors, and help implement improved frameworks. Ideal candidates hold a related degree and 2–3 years in financial services or insurance, with CMFAS as a plus.

Qualifications

• Degree holder in Banking/Business/Finance/Accounting preferred.
• 2–3 years of experience in Financial Services or insurance.
• CMFAS qualification (M5, M9, M9A and HI) would be an advantage.
• Proficient in MS Office; data mining and data analysis knowledge a plus.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Perform agency evaluations to analyse trends and address gaps.
• Provide day-to-day operations support and assist team functions.
• Adhoc training for representatives in sales advisory process and POS system.
• Monitor competency standards to align with regulatory guidelines.
• Develop and implement communication plans on competency standards.
• Engage and coach representatives and supervisors on sales activities and training needs.
• Perform trend analysis to detect sales advisory and market conduct risks; update SOPs.
• Address queries from stakeholders and support special projects.

Skills

Interpersonal communication

Data analysis

Data mining

Analytical thinking

Stakeholder management

Attention to detail

Education

Bachelor degree or above in Banking/Business/Finance/Accounting

Tools

MS Office

Job description

We are looking for a passionate and inquisitive individual to join our team. This individual will perform agency evaluations to analyse trends identify and address potential gaps. He/she will consistently review the areas for improvement and implement enhanced framework suitable for the business.

• Provide support for day-to-day operations by assisting with the team’s functions. Adhoc training for representatives in the sales advisory process and point-of-sales system
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines
• Ensure timely reviews and follow up with representatives on cases triggered by Company approved monitoring system, and information via other sources reported to the department
• Assist in developing and implementing communication plans on competency standards
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required
• Perform trend analysis to detect potential sales advisory and market conduct risks. Updating of SOPs and internal guidelines when required
• Address all queries and concerns from various internal and external stakeholders
• Assist in the execution of special projects / initiatives and perform other work as required to meet business needs
• Highlights any potential concerns /risks and proactively shares best risk management practice
• Degree holder and above in related discipline (Banking/ Business/ Finances/ Accounting) preferred
• At least 2 - 3 years of experience in Financial Services or insurance industry would be an added advantage
• CMFAS qualification (M5, M9, M9A and HI) would be an advantage
• Proficient in MS Office (Excel, Word, Outlook and PowerPoint). Good knowledge of data mining and data analysis (e.g. data extraction, data cleansing, trend analysis, pattern detection, and dashboard reporting) would be an added advantage.
• Strong interpersonal and communication (verbal and written) skills. Able to influence and manage a wide range of stakeholders. Comfortable to handle difficult situations and conversations.
• Meticulous, professional, able to work well independently and as part of a team. Positive attitude, driven, motivated, and proactive in supporting the team.
• Strong analytical skills and demonstrate ability to make sound judgements.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How You Succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who We Are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

Work Locations

SG-GE Changi

Job

Distribution Support