Senior Learning Partner

Great Eastern; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Great Eastern is seeking a Senior Learning Partner to design, deliver, and continuously enhance learning experiences for its financial representative force. You will work with agency leaders and trainers to translate capability needs into impactful solutions that drive salesforce performance and professional standards.

Responsibilities include delivering CPD-aligned training, developing IBF-accredited curricula, and tracking outcomes to improve programme effectiveness.

Qualifications

• Degree or equivalent industry qualifications required.
• 3–5 years of relevant work experience in group insurance, employee benefits, or account management.

Responsibilities

• Design and deliver targeted training programmes for financial representatives aligned to regulatory CPD requirements.
• Facilitate IBF accredited programmes and ensure compliance with annual CPD needs.

Skills

Interpersonal skills

Relationship building

Customer focus

Adaptability

Initiative

Education

Degree or equivalent qualifications

Job description

The Senior Learning Partner supports the Continuous Development and Consultancy function in building the professional capability of Great Eastern Life’s financial representative force. The role focuses on designing, delivering, and continuously enhancing learning experience that ensure financial representatives meet regulatory CPD requirements while strengthening the skills, knowledge, and behaviours needed to serve clients effectively and grow their practice. As a key individual contributor, the role partners closely with agency leaders, trainers, and industry stakeholders to translate capability needs into impactful learning solutions that drive salesforce performance and professional standards.

• Design and deliver targeted training programmes for financial representatives across different experience tiers, aligned to the IBF Skills Framework
• Facilitate core regulatory and supplementary courses to ensure compliance with annual CPD requirements
• Customize learning interventions to address evolving business needs, including product knowledge, advisory skills, and digital competencies
• Support the development and maintenance of IBF-accredited programmes, including curriculum design, learning materials, and assessment components
• Prepare and coordinate documentation required for accreditation submissions and periodic programme reviews
• Ensure learning content meets regulatory standards and aligns with industry best practices
• Partner with agency leaders, distribution teams, and trainers to identify capability gaps and co-create relevant learning solutions
• Act as a trusted learning advisor to financial representatives and agency managers
• Collaborate with external learning partners and industry bodies where required to deliver programme outcomes
• Track training participation, feedback, and outcomes to assess programme effectiveness
• Analyse data and learner insights to refine programme design and delivery approaches
• Maintain accurate training records and compliance documentation
• Possess a degree or equivalent industry related qualifications.
• Have a minimum of 3–5 years of relevant work experience in group insurance, employee benefits, or account management.
• Demonstrate strong interpersonal and relationship building skills.
• Are energetic, service oriented, and customer focused.
• Are adaptable, resilient, and able to work independently under pressure.
• Have strong soft skills and the ability to foster long term relationships.
• Uphold high integrity, take accountability for their work, and exhibit a positive, team oriented attitude.
• Take initiative to improve current processes and embrace new changes with an open mindset.

How You Succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who We Are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment Agencies

Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Work Locations

SG-GE Centre

Job

Distribution Support