Lead, Account Management

Great Eastern Sun; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Great Eastern in Singapore is seeking a senior leader to head a team of Account Managers within the Group Insurance business. You will oversee portfolio management, renewal retention, client servicing, and intermediary engagement to drive growth and profitability while upholding service standards and governance.

You will coach and develop the team, manage escalations, coordinate with Underwriting, Claims, Operations, and Finance, and lead strategic initiatives to improve customer experience and

Qualifications

• Degree or relevant industry qualifications.
• 5–8 years of experience in Group Insurance, Employee Benefits, or Account Management.
• Strong stakeholder management, influencing, and relationship-building skills.
• Customer-focused, adaptable, and results-driven.
• Ability to lead and mentor teams in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of Account Managers to achieve targets and profitability.
• Provide technical guidance on Group Insurance products, renewal strategy, and account management practices.
• Mentor colleagues and support their professional development.
• Oversee portfolio management to ensure service standards and business objectives.
• Serve as escalation point for complex client, intermediary, and operational issues.
• Drive process improvements and collaborate with cross-functional teams.

Job description

You will be part of the Sales & Marketing function within the Group Insurance business, leading a team of Account Managers responsible for portfolio management, renewal retention, client servicing, and intermediary engagement. The role is accountable for driving portfolio growth, profitability, service excellence, and operational effectiveness while ensuring strong stakeholder management and alignment with business objectives.

You will provide leadership and coaching to the team, oversee key client and intermediary relationships, manage complex escalations, and drive strategic initiatives to enhance business performance and customer experience.

Key Responsibilities

• Lead, coach, and develop a team of Account Managers to achieve business, retention, service, and profitability targets.
• Provide technical guidance and subject matter expertise on Group Insurance products, renewal strategy, and account management practices.
• Foster a culture of continuous learning by mentoring team members and supporting their professional development.
• Conduct regular performance reviews, provide constructive feedback, and implement development plans to build team capability.
• Oversee portfolio management activities to ensure service standards, turnaround times, and business objectives are achieved.
• Serve as the escalation point for complex client, intermediary, and operational issues, ensuring timely resolution.
• Monitor team performance, identify gaps and opportunities, and implement actions to improve productivity and service quality.
• Ensure consistency in renewal strategy, client servicing, and stakeholder engagement across the team.
• Partner with cross-functional stakeholders including Underwriting, Claims, Operations, Finance, and Compliance to support business objectives.
• Drive process improvements and operational efficiencies to enhance customer and intermediary experience.
• Support management in executing strategic initiatives, business plans, and transformation projects.
• Promote strong risk awareness and ensure compliance with regulatory requirements, company policies, and governance standards.
• Possess a degree or relevant industry qualifications.
• Have 5-8 years of relevant experience in Group Insurance, Employee Benefits, or Account Management.
• Demonstrate strong stakeholder management, influencing, and relationship-building skills.
• Exhibit leadership potential through experience in mentoring colleagues, guiding team members, or leading projects and initiatives.
• Possess strong technical knowledge of Group Insurance products and account management practices, with the ability to share expertise and support team development.
• Are customer-focused, proactive, and results-driven.
• Are adaptable, resilient, and able to work independently in a fast-paced environment.
• Take ownership, drive continuous improvements, and embrace change with a growth mindset.
• Demonstrate sound judgment and decision-making abilities when managing client, intermediary, and operational matters.
• Have a passion for developing others and contributing to a collaborative, high-performing team culture.

How You Succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who We Are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

Work Locations

SG-GE Centre