Senior Digital IT Business Analyst -

jobster private ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

jobster private ltd. is seeking a Digital Business Analyst to enable delivery and continuous improvement of digital products within a Singapore Government agency.

You will translate business needs into clear requirements and support secure, user-centric digital solutions in a complex public‑sector environment. You will collaborate with business stakeholders, users, tech teams and vendors throughout the product lifecycle, participate in Agile ceremonies, and help ensure acceptance testing aligns

Qualifications

• Degree or equivalent qualification in a related discipline.
• 7 years of relevant experience in business analysis, digital transformation, product delivery, systems analysis or a related field.
• Experience translating business requirements into user stories, functional requirements or solution specifications.
• Experience working with cross-functional business and technology teams.
• Experience with Agile/Scrum delivery methodologies.
• Experience in process modelling using BPMN or equivalent.
• Experience conducting UAT and managing requirements traceability.

Responsibilities

• Engage business stakeholders to understand objectives, processes, pain points and user needs.
• Elicit requirements via interviews, workshops, observations, process reviews and data analysis.
• Analyse current and future state processes and translate needs into requirements.
• Develop artefacts like BRDs, user stories, use cases, flows and acceptance criteria.
• Identify opportunities for process simplification, automation and digitalisation.
• Work with Product Owners, UX, architects and developers across the product lifecycle.
• Support discovery, design, backlog refinement and prioritisation.
• Facilitate discussions to resolve requirements and solution issues.
• Participate in Agile ceremonies where applicable.
• Support UAT with test scenarios, cases and acceptance criteria.
• Validate solutions against requirements and outcomes.
• Support implementation, rollout and post-implementation reviews.
• Build relationships with stakeholders and vendors; communicate clearly to senior levels.
• Ensure governance, security, privacy and accessibility considerations within delivery lifecycle.

Skills

Stakeholder management

Communication

Analytical & problem solving

Requirements gathering & documentation

User stories & functional requirements

Agile / Scrum

Process modelling (BPMN)

UAT & traceability

APIs, integrations, cloud, data

Cross-functional collaboration

Education

Degree in Business/Information Systems/Computer Science/Engineering

Job description

About the Role

We are seeking a Digital Business Analyst to support the delivery and continuous improvement of digital products and services within a Singapore Government agency.

The successful candidate will work closely with business stakeholders, users, technology teams, vendors and cross-functional delivery teams to understand business needs, translate them into clear requirements, and support the delivery of secure, user‑centric and scalable digital solutions.

This role is suited to someone who can bridge business needs, user experience and technology, while operating effectively in a complex public‑sector environment.

Key Responsibilities

Business Analysis & Requirements

• Engage business stakeholders to understand business objectives, operational processes, pain points and user needs.
• Conduct requirements elicitation through interviews, workshops, observations, process reviews and data analysis.
• Analyse and document current‑state and future‑state business processes.
• Translate business needs into clear and actionable business and functional requirements.
• Develop artefacts such as business requirements documents, user stories, use cases, process flows, acceptance criteria and functional specifications.
• Identify opportunities for process simplification, automation and digitalisation.
• Analyse business and operational impacts arising from proposed digital solutions.

Digital Product & Solution Delivery

• Work with Product Owners, UX designers, architects, developers and other technology teams throughout the product lifecycle.
• Support product discovery, solution design, backlog refinement and prioritisation.
• Facilitate discussions between business and technology stakeholders to resolve requirements and solution issues.
• Participate in Agile ceremonies such as sprint planning, refinement, reviews and retrospectives where applicable.
• Support user acceptance testing (UAT), including development of test scenarios, test cases and acceptance criteria.
• Validate delivered solutions against business requirements and intended user outcomes.
• Support implementation, rollout and post‑implementation reviews.

Stakeholder & Vendor Management

• Build effective working relationships with stakeholders across business and technology functions.
• Facilitate workshops and discussions involving stakeholders with different priorities and levels of technical knowledge.
• Work with external vendors and delivery partners to clarify requirements, review deliverables and track issues.
• Communicate complex business or technical matters clearly to senior stakeholders.

Governance, Security & Public‑Sector Considerations

• Ensure requirements and solution considerations align with relevant agency policies, governance frameworks and Government digital standards.
• Work with relevant stakeholders to incorporate considerations relating to cybersecurity, privacy, data protection, accessibility and operational resilience.
• Maintain appropriate documentation and traceability throughout the delivery lifecycle.
• Support risk, issue, dependency and change management activities.

Requirements

• Degree or equivalent qualification in Business, Information Systems, Computer Science, Engineering or a related discipline.
• 7 years of relevant experience in business analysis, digital transformation, product delivery, systems analysis or a related field.
• Strong experience in requirements gathering, analysis and documentation.
• Experience translating business requirements into user stories, functional requirements or solution specifications.
• Experience working with cross‑functional business and technology teams.
• Strong stakeholder management, facilitation and communication skills.
• Good understanding of digital product development and software delivery lifecycles.
• Strong analytical and problem‑solving abilities.
• Experience delivering digital products or services in the Singapore public sector or another highly regulated environment.
• Experience with Agile/Scrum delivery methodologies.
• Experience in process modelling using tools such as BPMN or equivalent.
• Experience conducting UAT and managing requirements traceability.
• Familiarity with APIs, system integrations, cloud technologies, data platforms or enterprise architecture.
• Relevant certifications such as IIBA CBAP/CCBA, PMI‑PBA, Scrum/Agile certifications or equivalent would be advantageous.

Key Competencies

• Business Analysis: Able to understand complex business problems and translate them into structured requirements.
• Digital & Technology Acumen: Comfortable working with technology teams and understanding how digital solutions are designed and delivered.
• Stakeholder Management: Able to engage and influence stakeholders across different functions and seniority levels.
• Communication: Able to articulate complex requirements clearly through both written documentation and verbal presentations.
• Problem Solving: Takes a structured, evidence‑based approach to identifying root causes and potential solutions.