(Senior) Development Partner, Customer Innovation [Contract]

Public Service Division; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

The Public Service Division is seeking a Business Analyst to help shape the Business Grants Portal (BGP) across government agencies. You will engage grant teams to map processes, write user stories and acceptance criteria, and work with product and tech teams to implement improvements that enhance onboarding and the user experience.

You will also support system migrations, data validation and UAT, coordinating with stakeholders to ensure accurate data mapping and smooth cutovers during

Qualifications

• Bachelor’s degree required in business, IT, CS, IS, engineering or related field.
• At least 2 years of experience in business analysis, systems analysis, product implementation, project management or related roles.
• Experience translating business requirements into functional specs, user stories, flows and acceptance criteria.
• Knowledge of software development lifecycle, business process mapping, system testing and UAT.
• Experience in system implementation, configuration or enhancement of digital platforms and workflows.
• Familiarity with data mapping, validation, reconciliation or system migration is a plus.
• Experience in grant administration, government systems or digital service platforms is advantageous.

Responsibilities

• Engage users and grant agencies to understand grant administration processes and system requirements.
• Translate business needs into functional specifications, user stories, processes and acceptance criteria.
• Support enhancements to forms, workflows, approvals and platform functionalities; coordinate UAT and issue resolution.
• Assist with data mapping, data validation and migration activities; support cutover planning and post‑migration fixes.

Skills

Business analysis

Systems analysis

Product implementation

Project management

Education

Bachelor's Degree in Business, IT, CS, IS, Engineering or related

Job description

[What the role is]

The Business Grants Portal (BGP) Management Team sits within the Customer Innovation Division and oversees the BGP product roadmap and onboarding of whole-of-government grants onto the platform. The team works closely with grant teams across the public sector agencies to understand their administrative processes and support their onboarding to BGP.

[What you will be working on]

You will support agencies’ onboarding and enhancement of BGP, working closely with government grant agencies, business users and technical teams to translate operational needs into system solutions and improve the overall user experience.

1. Business Analysis and Requirements Management

• Engage business users and grant agencies to understand their grant administration processes, operational needs and system requirements.
• Analyse and translate business requirements into functional specifications, user stories, process flows and acceptance criteria.
• Evaluate solution options and work with product and technical teams to develop system enhancements that meet business and operational needs.

2. Platform Development and Enhancement

• Work with product and technical teams to implement enhancements to grant application forms, workflows, approval processes and system functionalities.
• Coordinate user acceptance testing (UAT), including test scenario preparation, defect tracking and resolution of implementation issues.
• Analyse user feedback, operational data and recurring system issues to identify opportunities for process and platform improvements.

3. System Migration and Implementation

• Support system migration projects, including requirements gathering, data mapping, validation, testing and implementation.
• Identify data quality issues, gaps and transformation requirements, and coordinate data reconciliation activities to ensure migration accuracy and completeness.
• Work with business and technical stakeholders on migration cutover planning, implementation and post-migration issue resolution.

[What we are looking for]

What We Are Looking For

• A Bachelor’s Degree in Business, Information Technology, Computer Science, Information Systems, Engineering or a related discipline.
• At least 2 years of relevant experience in business analysis, systems analysis, product implementation, project management or related roles.
• Experience in gathering and translating business requirements into functional specifications, user stories, process flows and acceptance criteria.
• Knowledge of system development lifecycles, business process mapping, system testing and user acceptance testing (UAT).
• Experience in system implementation, configuration or enhancement of digital platforms, including workflows and business processes.
• Familiarity with data mapping, data validation, reconciliation or system migration activities will be advantageous.
• Experience in grant administration, government systems or digital service platforms will be advantageous.

How We Work Together

We value individuals who demonstrate our CoRE values – collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.