Senior Customer Success & Systems Quality Lead

Frasers Property Limited; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Frasers Property Limited in Singapore invites applications for an IT support assistant to help maintain the Central Reservation System (CRS) and the Property Management System (PMS), ensuring data quality and system availability.

You will provide first‑level support, assist with routine maintenance, help update training materials, configure properties in CRS, respond to basic inquiries, and escalate complex issues as needed to keep property operations running smoothly.

Responsibilities

• Assist in ensuring quality standards are met for the Central Reservation System (CRS) and Property Management System (PMS)
• Provide first-level support and help with routine system maintenance tasks
• Support in tracking and updating schedules for maintenance activities
• Assist in monitoring and documenting support tasks
• Help conduct system checks identifying potential errors and generating audit reports based on findings
• Support the creation and updating of training materials in accordance to brand standards
• Assist with the setup and configuration of properties in the CRS system
• Respond to basic property-related inquiries or issues, escalating complex cases when needed
• Perform general administrative or support tasks as assigned

Job description

Frasers Property Limited in Singapore invites applications for an IT support assistant to help maintain the Central Reservation System (CRS) and the Property Management System (PMS), ensuring data quality and system availability.

You will provide first‑level support, assist with routine maintenance, help update training materials, configure properties in CRS, respond to basic inquiries, and escalate complex issues as needed to keep property operations running smoothly.