Senior Customer Success Manager (APAC) – Player-Coach

Elliptic; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Share options

Holiday 25 days

Health insurance

Personal training budget

Laptop + gear

Home office allowance

Mental health support

Job summary

Elliptic is seeking a Senior Customer Success Manager (Player-Coach) to manage a strategic APAC mid-market portfolio. You will influence renewals, drive expansions, and mentor peers while building strong executive relationships across operational and C-suite stakeholders.

You will own account health, renewal forecasting, and risk mitigation, partnering with Product to drive adoption and sustained value. This role emphasizes leadership through credibility, not formal authority, and requires

Qualifications

• Native Mandarin speaker.
• Proven experience in Customer Success, Account Management, or Renewals within B2B SaaS for mid-market customers.
• Mentorship or peer guidance without formal authority is common.
• Strong retention and renewal strategy with accurate forecast.
• Experience using AI-based tools for customer insights and workflow automation.
• Experience running executive-level business reviews with a commercial mindset.

Responsibilities

• Own health, retention, and expansion pipeline across your mid-market portfolio, tracking engagement and satisfaction to mitigate risk and identify growth.
• Serve as the strategic point of contact for in-region customers, building relationships with operational and executive stakeholders to drive value.
• Develop and maintain structured account plans with goals, metrics, and long-term adoption strategies.
• Lead renewal cycles end-to-end and negotiate terms aligned with customer needs and Elliptic objectives.
• Identify expansion opportunities and collaborate with Product to position additional solutions.
• Conduct strategic reviews to demonstrate ROI and reinforce Elliptic’s value.

Skills

Customer Success

Account Management

Renewals

SaaS

Job description

Elliptic is seeking a Senior Customer Success Manager (Player-Coach) to manage a strategic APAC mid-market portfolio. You will influence renewals, drive expansions, and mentor peers while building strong executive relationships across operational and C-suite stakeholders.

You will own account health, renewal forecasting, and risk mitigation, partnering with Product to drive adoption and sustained value. This role emphasizes leadership through credibility, not formal authority, and requires