Senior CS Manager: Player-Coach for Renewals & Growth
US Health Partners, LLC
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Benefits offered by this job
Job summary
Elliptic is seeking a proactive Senior Customer Success Manager (Player-Coach) to manage strategic mid-market accounts across APAC. You will guide long-term relationships with operational and executive stakeholders, drive renewal readiness, and partner with Product to unlock expansion opportunities.
In this role you will own health, retention, and expansion metrics, run end-to-end renewals, mentor peers, and contribute to regional playbooks.
Qualifications
- Native Mandarin speaker.
- Proven experience in Customer Success, Account Management, or Renewals within B2B SaaS.
- A track record of being the person peers informally seek out for advice.
- Strong retention and renewal strategy skills, with accurate pipeline forecasting.
- Fluent in using AI-based tools for customer insights and workflow automation.
- Experience running executive-level business reviews with a commercial mindset.
Responsibilities
- Own health, retention, and expansion pipeline across mid-market accounts.
- Serve as strategic point of contact for in-region customers.
- Develop and maintain structured account plans for key customers.
- Lead renewal cycles end-to-end and negotiate terms.
- Identify and champion expansion opportunities with Product.
- Run strategic business reviews demonstrating ROI.
Skills
Job description
Elliptic is seeking a proactive Senior Customer Success Manager (Player-Coach) to manage strategic mid-market accounts across APAC. You will guide long-term relationships with operational and executive stakeholders, drive renewal readiness, and partner with Product to unlock expansion opportunities.
In this role you will own health, retention, and expansion metrics, run end-to-end renewals, mentor peers, and contribute to regional playbooks.
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