Senior Customer Success Engineer – Security & Cloud

Trend Micro; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

TrendAI, the global AI security leader and enterprise unit of Trend Micro, seeks a Customer Success Technical Advisor to own deployment, support, and account relationships for premium customers. Role combines hands-on delivery with advisory duties across on-site and remote installations.

Responsibilities include incident management, documentation, security administration, and cross-team collaboration to ensure proactive protection and customer retention.

Qualifications

• 4-6 years of post-sales technical support, system administration or related field.
• Hands-on experience deploying TrendAI/Trend Micro products.
• Experience with Government Cloud (GCC) and on-prem environments, plus SaaS adoption.
• Experience with public cloud platforms (AWS, GCP or Azure).

Responsibilities

• Deploy, configure, test and maintain TrendAI solutions across customer environments including on-site and remote installation.
• Serve as the technical support expert, handling escalations and incidents through to resolution.
• Own production-level incidents, providing direct support to premium customers on technical issues.
• Manage and progress technical support cases with documentation.
• Collaborate with customers’ IT teams to integrate security across the SDLC.
• Provide bi-weekly project updates and status reporting.
• Act as account owner for nominated customers with ongoing relationship management.

Skills

Post-sales support

Technical troubleshooting

Account management

Documentation

Tools

Tekton

Harness

Jenkins

Terraform

CloudFormation

Ansible

AWS

GCP

Azure

Job description

TrendAI, the global AI security leader and enterprise unit of Trend Micro, seeks a Customer Success Technical Advisor to own deployment, support, and account relationships for premium customers. Role combines hands-on delivery with advisory duties across on-site and remote installations.

Responsibilities include incident management, documentation, security administration, and cross-team collaboration to ensure proactive protection and customer retention.