Hybrid Technical Account Advisor, Premium Support

Trend Micro (Singapore) Pte Ltd; Singapore; Hybrid; SGD 60,000 - 120,000; Full time

Job summary

TrendAI, the AI security leader and Trend Micro unit, seeks a Customer Success Technical Advisor to own deployment, support, and account relationships for premium customers. You will install, configure, and resolve incidents across on-site and remote environments, ensuring proactive protection and trusted guidance.

The role combines hands-on technical delivery with relationship management, requires 4–6 years in post-sales support, and offers a 1-year renewable contract with opportunities to

Qualifications

• 4–6 years of experience in post-sales technical support, system administration, or a related field.
• Hands-on experience deploying TrendAI/Trend Micro products.
• Experience with public cloud platforms: AWS, GCP, or Azure.
• Experience with CI/CD pipelines and IaC tools (Terraform, CloudFormation, Ansible).
• Strong knowledge of security industry and multiple OS (Windows, Linux, etc.).
• Technical certifications such as TCAP, TSCE, VCP, CCNA/CCNP/CISSP are a plus.

Responsibilities

• Deploy, configure, test, and maintain TrendAI solutions across customer environments, including on-site and remote installations.
• Serve as the technical support expert, handling escalations and incidents through resolution.
• Own production-level incidents for nominated premium customers and provide direct technical support.
• Maintain technical and configuration documentation and update customers regularly.
• Collaborate with SOC teams on logs, alerts, and threat reporting.
• Build and maintain strong client relationships and act as account owner for selected customers.

Skills

Interpersonal communication

Problem solving

Documentation

Process methodology

Customer relationship management

Self-management

Tools

Tekton

Harness

Jenkins

Terraform

CloudFormation

Ansible

Job description

TrendAI, the AI security leader and Trend Micro unit, seeks a Customer Success Technical Advisor to own deployment, support, and account relationships for premium customers. You will install, configure, and resolve incidents across on-site and remote environments, ensuring proactive protection and trusted guidance.

The role combines hands-on technical delivery with relationship management, requires 4–6 years in post-sales support, and offers a 1-year renewable contract with opportunities to